Manager - ServiceNow Quality Engineering (QE)- Hyderabad

Hyderabad, Telangana, India

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Position Summary

A ServiceNow Quality Engineering (QE) Engineer specializing in test automation validates that ServiceNow applications, workflows, and integrations meet business requirements and operate reliably, while ensuring platform updates and customizations do not disrupt existing services. The role bridges developers and business stakeholders to define and execute effective test coverage, with a hands-on focus on building and improving automated testing for multiple high-visibility projects. Leveraging a software development background and modern testing frameworks and methodologies, this engineer strengthens automation frameworks and quality standards to deliver stable, outcome-focused solutions that improve user experience and drive value from Deloitte’s technology investments.
Key Responsibilities:
Test strategy & planning: Define end-to-end test plans for ServiceNow modules (IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery (HRSD), Customer Service Management (CSM)) aligned to business outcomes.
• Automation-first quality engineering: Design, build, maintain, and scale automated tests using ServiceNow Automated Test Framework (ATF) plus tools like Selenium/Playwright; improve automation frameworks and coverage.
• Functional, regression, and upgrade validation: Test rules, scripts, UI policies, workflows, Update Sets, and platform upgrades to prevent regressions.
• Integration testing: Validate REST/SOAP integrations and data flows between ServiceNow and external enterprise systems; use tools like Postman as needed.
• Defect management & quality advocacy: Identify, document, triage, and track defects (JIRA/ServiceNow Test Management), and champion quality gates and feasibility/appropriateness of testing.
• UAT and stakeholder collaboration: Partner with product, engineering, UX, and business users to support UAT, translate user stories/UX designs into tests, and communicate tradeoffs with evidence.
• Iterative delivery & continuous improvement: Deliver maintainable solutions with Agile/DevSecOps practices (e.g., in-sprint automated testing, CI/CD enablement), continuously learning and reducing tech debt.
The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes and leverages a progressive and responsive talent structure. As Deloitte’s primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte’s success. It is the engine that drives Deloitte, serving many of the world’s largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
Required Skills & Experience
Education: Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience with ServiceNow and test automation).
Experience: 5+ years in software/quality engineering with strong ServiceNow focus, including automation framework development, tooling, ATF-enabled test automation, and JavaScript/script development.
• ServiceNow platform depth: Strong knowledge of ServiceNow Platform CMDB, Flow Designer, Service Portal, and core module behaviours (ITSM/ITOM/HRSD/CSM/GRC/HAM/SPM).
• Test automation expertise: Hands-on ATF experience; experience with Playwright and API testing.
• Quality engineering fundamentals: Solid test design, automation framework development/maintenance, and SDLC lifecycle understanding with a focus on reliability and scalability.
• Ways of working: Experience in Agile/Scrum environments; familiarity with ITIL and DevSecOps/CI-CD concepts.
• Communication & influence: Ability to explain complex technical topics clearly, drive alignment, and advocate for customer-centric, outcome-driven quality.
• Certification (preferred/expected): ServiceNow Certified System Administrator (CSA).

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

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Requisition code: 323717