Description and Job Purpose
The post-holder will serve as supporting administration of our client conferences ensuring a seamless execution of pre- and post-conference activities resulting in an elevated client experience by being responsible for:
• Collecting changes/deletions/additions throughout the client nomination rolling process
• Checking marketing eligibility for invitees through the use of the Marketing Eligibility Analyzer (MEA) tool and advising PPMDs if their client is ineligible along with providing information on next steps
• Updating the records post conference to include final confirmed attendees
• Checking & maintenance of conference email inboxes and responding to questions/issues as required
• Processing CPE, providing all the pertinent information and sending certificates once confirmed
• Collecting pictures and bios of all our speakers (leveraging database/DPN)
• Sending calendar invitations to speakers regarding rehearsals and session times
• Creation of forms for chargebacks post conference, following up on any missing WBS codes
• Compiling attendee information and evaluation results into a comprehensive post-conference package
• Assisting with miscellaneous tasks related to client conferences
Additionally, the post-holder will also focus on tasks to support the coordination of global learning courses under the close supervision of the Senior Analyst Delivery Specialist.
• Set up, reporting, and maintenance of participant registration system
• Assist with editing the Global Tax & Legal calendar with course dates for Global Tax & Legal Learning networks
• Branding and formatting learning materials
• Access control and loading of various documents onto Teams/SharePoint
• Act as Zoom producer for virtual learning sessions
• Set up, reporting and maintenance of evaluation system
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• Maintenance of participant numbers on master schedule, completing course recharges and airfare equalization billing
• Uploading participant information onto the Deloitte Learning Platform (LMS)
• Manage Global Tax & Legal Learning central mailbox on daily basis.
• Supporting the provision of data and management information on a timely basis
• Amend distribution lists for Global Tax & Legal Learning networks
Skills and Personal Attributes Required
• Excellent oral and written communication skills
• Strong client service delivery mindset and skills
• Ability to build rapport with internal clients and external suppliers at all levels
• Mature approach, including initiative and common sense
• Professional in manner with a commercial approach to decision taking
• Willing to work overtime and away from their office base as needs dictate
• Able to cope with a pressured and varied workload
• Able to multitask effectively with strong time/project management skills
• Ability to work to deadlines
• Strong team player
• Commitment to the role and self-development
• Excellent knowledge/grasp of English grammar and spelling
• Excellent IT skills—PowerPoint, Excel, Word, Teams, SharePoint etc. Expertise in Excel would be particularly advantageous
• Knowledge & understanding of learning management & evaluation technologies
Specific Duties and Responsibilities
Course Coordination
• Registration
o Using registration tools to build, monitor, confirm registrations, Deloitte Learning Platform uploads
• Materials and course resources
o Chase, collate, and rebrand materials and course resources
• Pre-Work
o Deal with pre and post work requests
• Finance and budgets
o Invoicing, recharges, travel equalization, budget reconciliation
• Evaluation
o Evaluation forms, summarizing data, facilitator feedback
Annual Tasks
Assisting with annual tasks relating to the global calendar of programs:
• Building registration forms
• Updating data sources (e.g., catalog, internet sites etc.)
• Directory management
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Other Responsibilities
• Teams/SharePoint site
• Deloitte Resources (web)
o Liaising with Knowledge Management team to keep DR updated
• Updating distribution lists
• Reporting
o Analyzing data as required for reporting purposes
• Team Meetings
o Sending out calendar invites to all team meetings
Development of personal learning and developmental competencies
• Attend technical or non-technical training, in-house and external, as appropriate, to maintain and develop key skills.
• Attend seminars on Learning delivery methods as appropriate and read training literature to maintain and develop within the role and feedback key/useful learning points to rest of the People & Purpose team
Location
US India-Hyderabad
Experience
• Any degree with 1-2 years of experience in a corporate environment
• Experience in a learning function is a distinct advantage
• Experience of a professional services environment is an added advantage
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Benefits
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