Service Now - ITSM - Senior Analyst - Hyderabad

Hyderabad, Telangana, India

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Position Summary

Software Engineer II

The GTS GDAS ServiceNow team provides ServiceNow technology support to Deloitte Global and Member Firms. We’re hiring a ServiceNow Senior Analyst who will act as a subject-matter expert across multiple ServiceNow implementations, driving ITIL-aligned process over ServiceNow.

Work you'll do

As a Software Engineer II on the GTS GDAS ServiceNow team, you will be responsible for:

  • Design, configure, customize, and deploy ServiceNow solutions for new and existing implementations
  • Build and maintain workflows, reports, data loads, and other platform artifacts across the platform
  • Implement integrations with third-party systems and external platforms and support solution delivery from requirements through handover
  • Perform regression testing, resolve defects, and maintain platform administration, release management, source control, and configuration management
  • Prepare technical documentation, unit test cases, runbooks, and training materials while supporting stakeholders across implementation and enhancement activities

The team

The GTS GDAS ServiceNow team supports Deloitte Global and Member Firms by designing, configuring, and maintaining ServiceNow solutions that enable scalable, efficient technology operations. The team works across implementations, enhancements, integrations, and platform support activities to help deliver ITIL-aligned services and consistent user experiences. This role collaborates with architects, delivery teams, and stakeholders to build solutions that support business needs and platform standards.

Location: Hyderabad

Shift Timings: 11:00 AM to 8:00 PM

Qualifications

Required:

  • 4-6 years of experience in software engineering, including 2+ years of hands-on experience with the ServiceNow platform
  • Bachelor’s degree
  • Experience configuring and developing ServiceNow solutions for implementations, enhancements, and upgrades
  • Experience with JavaScript, HyperText Markup Language (HTML), Cascading Style Sheets (CSS), Extensible Markup Language (XML), JavaScript Object Notation (JSON), and Ajax
  • Experience with ServiceNow server-side and client-side scripting, including Business Rules, Script Includes, Client Scripts, User Interface (UI) Actions, UI Policies, and Access Control Lists (ACLs)
  • Experience with Representational State Transfer (REST) and Simple Object Access Protocol (SOAP) web services integrations
  • ServiceNow Certified System Administrator certification

Preferred:

  • Experience with Service Portal, UI Builder, and Workspace configuration
  • Experience working on medium to large ServiceNow implementations
  • Experience with Information Technology Service Management (ITSM), Platform Analytics, integrations, or scoped applications
  • Experience with software development life cycle practices and Agile or Scaled Agile Framework (SAFe) delivery models
  • Understanding of Domain Separation and ISQM standards
  • ServiceNow Implementation Specialist or Certified Application Developer certification
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352523