Tax Senior Manager - UK Payroll

Deloitte Tax Services India Private Limited (“Deloitte Tax in India”) commenced operations in June 2004. All Deloitte Tax LLP (“Deloitte Tax”) US service lines have Deloitte Tax in India professionals aligned with US counterparts to deliver tax services to clients. Deloitte Tax in India offers you opportunities to learn and support U.S. and other countries (such as Australia, Belgium, Canada, Belgium, the Netherlands, United Kingdom) taxation practice, a popular career option.

We are leading clients through the tax transformation taking place in the marketplace. We offer a broad range of fully integrated tax services and add greater impact to clients by combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.

The Team

Deloitte's Global Employer Services (GES) practice based in London provides practical and creative solutions to clients. The GES practice is made up of several specialist groups, including Payroll Service delivery (PSD) team. This entails collating Payroll data from various predefined sources, preparing payroll instructions and providing these to the client’s payroll provide. On completion of the payroll processing, Deloitte will complete reconciliation checks and then produce management information reports to the clients. PSD services are delivered to agreed timetables under client Service Level Agreements (SLAs). The payroll team also supports new client implementations and the set-up of the payroll technology platform to facilitate the delivery of BAU services.

Qualifications Required: 

Preferred: MBA Finance or equivalent

Work experience 12-14 years either in a Big 4 or BPO/Shared Service Centre. Experience of working in any Domestic Payroll is a pre-requisite.

Key responsibilities: Overview:

Job Title: Global Payroll Operate –- Senior Manager

An exciting opportunity for an ambitious candidate to be part of the transformation of the Global Payroll Operate (GPO) practice and shape the future delivery model.

You will work with the GPO USI Leader and MF stakeholders to manage and enhance current GPO – CoE Team. You will be expected to lead the transformation projects as well.

Alongside this you will take operational responsibility for one of the key work streams delivered in Hyderabad, work stream process and efficiency oversight and be accountable for overall service delivery of the team.

Business Development & Offshore Team Growth

·       Develop and implement strategic plans to grow the UK domestic payroll business, identifying key areas for expansion and potential market opportunities.

·       Prepare and present business proposals to potential clients and stakeholders, showcasing the value proposition and unique selling points of our payroll services

·       Lead and manage the offshore payroll team, ensuring high performance, productivity, and adherence to quality standards.

·       Develop and implement training programs to enhance the skills and knowledge of the offshore team, ensuring they are equipped to handle complex payroll tasks.

·       Foster a positive and collaborative team culture, promoting continuous improvement, innovation, and a strong sense of teamwork

·       Monitor and evaluate team performance, providing regular feedback, support, and opportunities for professional growth.

·       Ensure effective communication and coordination between the onshore and offshore teams, facilitating seamless operations and information flow.

·       Supervise work stream team members to ensure that quality and service level agreements (SLAs) are maintained. Resolve or escalate any issues as they arise.

·       Support the implementation of change initiatives including the talent plan to ensure that work stream team members are developed.

·       Manage onboarding of UK GES work and process enhancement initiatives to improve operational effectiveness within the work stream.

·       Drive expansion of core services supported for the UK Member Firm.

·       Build relationships with overseas Member Firm engagement team members and nearshore service managers as well as wider Deloitte Hyderabad leadership

·       Oversee the financial management of work stream activity.

·       Monitor and respond to feedback from UK Member Firms to continuously improve services, whilst maintaining consistency across all client.

·       Mentor and coach managers, Seniors within the work stream.

·       Manage work stream materials, user guides, and processes to comply with best practices.

·       Actively lead the transformation/transition projects to expand the scope of services from UK to USI.

·       Understand our EMEA engagement team requirements and act as a leader to our team in Hyderabad.

·       Support recruitment activity

Business Impact

·       Oversee the end-to-end payroll process, ensuring accuracy, compliance, and timely delivery of payroll services.

·       Implement best practices and process improvements to enhance operational efficiency and effectiveness.

·       Ensure compliance with payroll regulations and company policies, staying updated on any changes in legislation.

·       Manage and resolve any payroll-related issues or discrepancies, ensuring prompt and effective solutions.

·       Develop and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.

Skill set requirement:

·       Currently operating at Senior Manager or equivalent level, either in a Big 4 or BPO/Shared Service Centre

·       Proven experience in direct interaction with clients or employees as required.

·       Strong team management experience and a track record of training, motivating, and retaining a team of staff

·       Experience of working in any Domestic Payroll is a pre-requisite.

·       Signing off moderate to complex payrolls using standard procedures.

·       Experience of operational management, including involvement in practice financial management.

·       Monitoring of client information, including client work status and client contact details.

·       Identification and documentation of issues and preparation of client queries.

·       Managing and updating trackers and status reports for internal and external purposes.

·       Leading a team and ensuring the communications and client deliverables are carried out smoothly.

·       Providing real-time feedback to team members.

·       Training junior staff and assisting them with their technical queries.

·       Working towards developing the team and improving team efficiency.

·       Managing the workflow and ensuring that deadlines/SLAs are met.

·       Coaching individuals to help them grow in their career. Building a culture of continuous improvement within the team.

·       Exposed to transformational or change management projects either internally or for a client.

·       Experience of working with other delivery centers.

·       Keen interest in enhancement of processes across a broad range of stakeholders that exist globally

·       Extensive communication with the team regarding client status and providing feedback on client progress.

·       Managing and responding to feedback from Member Firms to continuously improve services.

·       Excellent communication skills, with the ability to build relationships at all levels

Personal Attributes:

·    Strategic thinker with a growth mindset.

·    Ability to work under pressure and meet tight deadlines.

·    High level of integrity and confidentiality.

·    Strong interpersonal skills and the ability to build relationships at all levels.

Work Timings – 11:00 AM to 8:00 PM

Work Location – Hyderabad