GRC/IRM ServiceNow — Solution Advisor

Deloitte’s Cyber Risk Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise.

Deloitte’s Cyber Risk Services have been recognized as a leader by a number of independent analyst firms. Kennedy Consulting Research & Advisory, a leading analyst firm, recently named Deloitte a global leader in cyber security consulting. Source: Kennedy Consulting Research & Advisory; Cyber Security Consulting 2013; Kennedy Consulting Research & Advisory estimates © 2013 Kennedy Information, LLC. Reproduced under license.

Work you will do.

As a Solution Advisor, you would be expected to perform the following activities in ServiceNow IRM and Security Operations modules:

·       Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform features, functionalities, secure application operations, and exception handling during ongoing operations.

·       Facilitate the adoption of technology-based tools and methodologies to continuously enhance the monitoring, management, and reliability of services.

·       Define architecture and design elements for the implementation of ServiceNow solutions, including the design of data/object models, technical workflow diagrams, and access control models.

·       Analyze business requirements, define and document epics and user stories, create UI mock-ups, and adopt a hands-on approach to drive project success.

·       Deliver ServiceNow training and provide support to teams on complex system configurations.

·       Responsible for end-to-end use case design, workflow configurations, customizations, and deployments to higher environments.

·       Demonstrate sound judgment and a pragmatic approach to delivering solutions that optimize architectural activities in alignment with organizational needs, business constraints, and technological realities.

·       Possess the skills and knowledge necessary to support sales activities within the domain of expertise.

The team

Want to work at one of the fastest growing and industry leading risk management consulting firms that will give you an enriching experience to build your career and brand? If yes, then look no further, Deloitte’s Cyber Risk Services practice is the place for you. The Cyber Governance, Risk, and Compliance (GRC) and ServiceNow is one of the most rapidly growing market offerings with capability spanning - GRC strategy, design, and implementation of GRC & Security solutions using ServiceNow.

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a ServiceNow GRC. The GRC Senior Solution/Solution Advisor is expected to have an in- depth understanding of ServiceNow leading practices and have demonstrated experience in the design and implementation of ServiceNow solutions. Understanding of risk and compliance pain points and how they can be addressed effectively through a scalable and usable GRC and ServiceNow technology is key to success in this role.

Required:

·       3–5 years of overall and relevant ServiceNow experience in implementing applications such as IRM (Integrated Risk Management), SIR, VR, TPRM, BCM.

·       Demonstrated experience with technical aspects of ServiceNow, including workflow design, APIs, web services, and integrations using connectors (preferred).

·       Hands-on experience configuring Workspace, UI Builder, Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows/Flow Designer, and migrating solutions to higher environments.

·       Well-versed in various ServiceNow products and platform capabilities.

·       Proficient in defining epics and user stories, creating UI mock-ups, and adopting a hands-on approach to drive results.

·       Ability to conduct regular code reviews, adopt ServiceNow best practices for software design and development across the platform ecosystem, and provide technical guidance to colleagues and customers to resolve questions and issues.

·       Experience designing, configuring, and developing product automations and integrations.

·       Skilled in the design and development of scoped applications of varying complexity.

·       Proficient in ServiceNow platform management such as deployments, upgrades and troubleshooting.

·       Collaborate with Functional Consultants and Business Analysts to create and estimate user stories, and propose solutions that meet or exceed customer expectations for quality and user experience.

·       Experience in developing and maintaining ServiceNow product knowledge and/or certifications.

·       Ability to prioritize personal and team workloads and consistently meet deadlines.

·       Excellent documentation, presentation, verbal, and written communication skills, with the ability to work effectively with teams across geographical locations.

·       Must have delivered more than 2–3 projects end-to-end, from requirement gathering through to go-live.

·       Mandatory: ServiceNow Certified System Administrator

Preferred:

·       Must have ServiceNow IRM or Security Operations module implementation experience (like Risk Management, Audit Management, Policy Management, Vendor Risk Management & SIR Modules, etc.)

·       Good to have ITAM, SAM, HAM & CMDB experience.

·       Good to have ServiceNow Certified Application Developer (CAD).

·       Good to have CIS - Risk and Compliance Implementation specialist certification.

·       Good to have CIS – Security Incident Response Implementation specialist certification.

·       Good to have CIS – Third Party Risk Management Implementation specialist certification.

·       Good to have CIS – Vulnerability Response Implementation specialist certification.

·       Good to have knowledge of strategic roadmap development for GRC technologies ServiceNow and other like RSA Archer , MetricStream