Deloitte | India Offices of the US

Cyber

Deloitte Cyber understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful insights to help our clients navigate the ever-changing threat design and technology as we partner with clients to transform finance.

Position Summary

Level: Solution Delivery Advisor

As an experienced Solution Delivery Advisor at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.

Work you’ll do:

• Deliver ongoing operational support, maintenance, and administration of ForgeRock IAM solutions for multiple clients in a managed services environment.
• Monitor IAM systems, proactively identify issues, and respond to incidents and service requests in alignment with defined SLAs and operational KPIs.
• Perform regular health checks, upgrades, patching, and performance tuning of ForgeRock Identity Management (IDM), Access Management (AM), and Directory Services (DS) platforms, including cloud and containerized deployments.
• Support onboarding of new applications and users, manage access provisioning, and handle lifecycle events within client environments.
• Collaborate closely with client teams and internal stakeholders to resolve technical issues, implement changes, and drive continuous improvement.
• Maintain accurate documentation of operational procedures, incidents, changes, and configurations.
• Participate in shift-based support and on-call rotations as required for 24x7 managed services delivery.
• Contribute to process optimization, automation initiatives, and knowledge sharing within the team.
• Assist in reporting on service delivery metrics, compliance, and risk management activities.
• Support integration and operationalization of ForgeRock Intelligent Access (Adaptive Risk, MFA, contextual authentication), RESTful APIs, and orchestration workflows.
• Administer and maintain ForgeRock Directory Services (DS) for scalable, high-performance identity data storage and replication.
• Manage and support ForgeRock Identity Gateway (IG) for application integration and secure access enablement.

Required:

• 3 to 6 years of experience in the Identity Management domain, with at least 3 years supporting ForgeRock technology-based projects in an operational or managed services capacity.
• Hands-on experience with the administration, monitoring, and troubleshooting of ForgeRock Identity Platform components: Access Management (AM), Identity Management (IDM), Directory Services (DS), and Identity Gateway (IG), including cloud-native and containerized environments.
• Proven ability to implement and support IAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and ongoing application support.
• Experience integrating applications with ForgeRock AM for SSO, adaptive authentication, MFA, OAuth2, OpenID Connect, and social login.
• Proficiency in ForgeRock AM Intelligent Access Trees, contextual risk-based authentication, and orchestration of authentication journeys.
• Experience integrating partners and third-party domains for SSO using standards like SAML, OAuth, and WS-Federation.
• Expertise in integrating ForgeRock IDM with Directory Services (DS),csv,cloud directories, RESTful APIs, and external identity providers.
• Proficient in scripting languages such as Groovy and JavaScript for automation and operational tasks.
• Experience with ForgeRock IDM workflow orchestration, policy enforcement, and automated provisioning/deprovisioning.
• Experience with ForgeRock cloud deployment, container orchestration (Kubernetes, Docker), and DevOps practices for IAM.
• Familiarity with ForgeRock REST APIs for integration, automation, and reporting.
• Understanding of ForgeRock SaaS operational models, including incident response, change management, and compliance in cloud environments
• Ability to architect and support solutions for identity lifecycle management, access request workflows, SSO, federation, and adaptive access management.
• Strong understanding of technologies including LDAP, SSL, RDBMS, and Linux.
• Good working knowledge of web/application servers such as IIS, WebSphere, WebLogic, JBoss, and Apache.
• Experience with ticketing systems, incident management, and operational documentation.
• Advanced documentation and presentation skills; well-versed in software development life cycle and ITIL processes.
• Ability to create, plan, and deliver IAM trainings and drive proof of concepts for emerging IAM technologies.
• Exposure to process frameworks, methodologies, and continuous improvement practices.
• Excellent verbal and written communication skills.

Preferred:

• IAM technology certifications
• PMP, CISSP certification, and exposure to other security domains
• ForgeRock Certified Specialist (AM, IDM, DS, IG)
• ForgeRock Certified Identity Cloud Professional
• Experience with cloud IAM solutions and hybrid identity architectures

Qualification

• B.Tech/M.Tech/MS/MBA