Talent Customer Interaction Center (CIC) - Associate Analyst/ Analyst
Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. Talent Team differentiates itself from other Call Centers. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative. Talent Team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change.
Work you’ll do
In this help desk position, you will be required to answer and resolve incoming calls, chats, webforms, Voicemails, emails & Fax from Deloitte employees situated globally. You shall be required to solve queries related to Payroll, Time & expense, Benefits and all other Talent (HR) related issues.
Key Responsibilities:
- • Answer incoming interactions (calls, webforms, emails, chats and voicemails).
- • Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
- • Adhere to contact quality guidelines.
- • Excellent decision making skills to ensure optimum customer satisfaction.
- • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests.
- • Display excellent customer service skills and attitude on each and every interaction.
- • Constantly strive to meet or exceed the goals/KPIs
- . • Demonstrate flexibility in working in different shifts. This team is 24x7.
- • Ability to switch between different countries and cultures (Americas, EMEA, APAC)
Required Skills:
- Excellent written, verbal, listening, analytical skills.
- • Easily grasp and communicate complex ideas. Excellent problem-solving skills
- • Ability to adapt change. Customer Service attitude.
- • Ability to learn and apply procedures
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
B.Sc/B.Com/BCA/ ( Other non-engineering graduation/Diploma: 0-2 yrs.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
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Recruiting tips
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Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.