Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.
Work you'll do
As a Services Support Associate I, Talent Processes and Business Support on the Learning Operations team, you will be responsible for:
- Supporting training planning and delivery activities for offshore clients, including administrative tasks, data entry, and system updates
- Communicating with stakeholders and team leadership to coordinate requests, provide status updates, and support day-to-day operations
- Completing assigned activities accurately, on time, and in accordance with process requirements
- Performing quality checks on deliverables before submission to internal clients
- Contributing to team initiatives, collaborating across the team, and managing workload priorities effectively
The team
At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- Bachelor’s degree
- Proficiency in Microsoft Excel, including sorting, filtering, and removing duplicates
- Proficiency in email-based business communication
- Experience maintaining data in spreadsheets, trackers, or workflow systems
- Experience supporting administrative, backend operations, or learning operations activities
Preferred:
- Experience creating Microsoft PowerPoint presentations
- Experience using virtual platforms, including Zoom, Saba Meeting/Centra, or Microsoft Teams
- Experience managing cases, tickets, or service requests
- Experience working with internal stakeholders to understand and address support requirements