Services Specialist - Talent Processes and Business Support - Learning Operations - Hyderabad

Hyderabad, Telangana, India

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Position Summary

Are you passionate about transforming data into actionable insights and driving impactful business decisions? Do you thrive in a fast-paced environment, managing multiple projects with agility and accountability? If so, join our Learning Insights Team and help shape the future of Learning & Development (L&D) at Deloitte.

At Deloitte, you’ll gain exposure to a variety of industries and business models, supporting your career growth and professional development.

Work you'll do

As a Services Specialist on the Learning Insights team, you will be responsible for:

  • Develop and maintain data processes, models, and reporting assets to support Learning & Development initiatives.
  • Build and enhance business intelligence solutions using Power BI, Tableau, Python, Microsoft Excel, and Power Query.
  • Create and manage data pipelines and extract, transform, load (ETL) processes to improve data integrity, availability, and reporting accuracy.
  • Translate business requirements into technical specifications for reports and dashboards, and perform data analysis to assess structure, content, and quality.
  • Deliver routine and ad hoc reporting, support end-user adoption, and partner with business teams and system analysts to refine requirements.
  • Apply project management practices to deliver solutions, address process concerns and escalations, and support data accuracy, security, and privacy requirements.

The team

Our team culture is collaborative and encourages members to take initiative and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to delivering exceptional Quality of Service and ensuring client satisfaction by resolving requests promptly.

Location: Hyderabad

Qualifications

Required:

  • Bachelor’s degree in Computer Science, Information Systems, Data Science, Business Analytics, or Learning Science.
  • 3-4 years of experience in business intelligence, reporting, or analytics roles.
  • Experience using Power BI, Tableau, Python, Microsoft Excel, Power Query, and Structured Query Language (SQL).
  • Experience building dashboards, reports, data models, and extract, transform, load (ETL) processes.
  • Experience analyzing data quality, data structures, and source-to-report mappings.
  • Experience translating business requirements into technical specifications for reporting solutions.
  • Experience supporting Learning & Development (L&D), Talent Development, Human Resources, or workforce operations.

Preferred:

  • Experience supporting Learning & Development (L&D) or Talent Development functions.
  • Experience with machine learning models or predictive analytics.
  • Experience with Learning Management Systems (LMS).
  • Experience applying user interface/user experience (UI/UX) principles to dashboards or reporting solutions.
  • Experience with strategic planning or resource planning in an operations environment.
  • Experience using Generative Artificial Intelligence (AI) tools for content creation, automation, or analytics workflows.
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 355697