SNOW Functional Analyst - Product Management Specialist II

Hyderabad, Telangana, India

Back to search results
Back to search results

Position Summary

As a ServiceNow Functional Analyst (AM), you will support the design, implementation, and continuous improvement of ServiceNow solutions across scoped applications, Human Resources Service Delivery (HRSD), and IT Service Management (ITSM). This role works closely with business stakeholders, developers, and project teams to translate business needs into functional requirements and help deliver scalable, user-focused solutions. The ideal candidate brings hands-on experience in requirements gathering, workshop facilitation, testing, documentation, and end-user enablement within ServiceNow environments.

Work you'll do

As a Product Management Specialist II on the ServiceNow team, you will be responsible for:

  • Gather, analyze, and document business requirements for scoped applications, Human Resources Service Delivery (HRSD), and Information Technology Service Management (ITSM) processes in ServiceNow
  • Facilitate workshops with stakeholders to capture workflow requirements and define functional needs
  • Translate business requirements into functional specifications, user stories, and detailed documentation for development teams
  • Support functional testing, user acceptance testing, defect triage, and release validation for ServiceNow enhancements
  • Prepare process documentation, training materials, and end-user enablement content to support adoption and continuous improvement

The team

The ServiceNow team is part of Business Applications, an internal team which is focused on delivering and continuously improving ServiceNow solutions that support key business processes across the UK firm. The team works across scoped applications, Human Resources Service Delivery (HRSD), and IT Service Management (ITSM), partnering closely with business stakeholders, developers, and project teams to translate requirements into effective, user-focused solutions. Its work spans the full lifecycle of ServiceNow delivery, including process design, functional analysis, testing, release support, documentation, and end-user enablement. This role offers the opportunity to contribute to a collaborative team environment while helping enhance platform capabilities, improve user experience, and support scalable service delivery

Location: Hyderabad

Shift Timings: 11 AM to 8 PM / 2 PM to 11 PM

Qualifications

Required:

  • 4+ years of experience in ServiceNow functional analysis, business analysis, or platform support
  • Experience gathering and documenting business requirements for ServiceNow scoped applications, Human Resources Service Delivery (HRSD), or Information Technology Service Management (ITSM) processes
  • Experience creating functional specifications, user stories, process documentation, or test cases
  • Experience facilitating stakeholder workshops, requirement sessions, or solution design discussions
  • Experience supporting functional testing, user acceptance testing, defect triage, or release validation
  • Experience working with business stakeholders, developers, and project teams in ServiceNow delivery

Preferred:

  • Experience supporting both Human Resources Service Delivery (HRSD) and Information Technology Service Management (ITSM) solutions in ServiceNow
  • ServiceNow Certified System Administrator certification or ServiceNow Certified Implementation Specialist certification
  • Experience with Agile delivery tools such as Jira or Azure DevOps
  • Experience preparing training materials or end-user enablement documentation
  • Experience supporting release planning, deployment coordination, or post-release validation
  • Experience with ServiceNow reporting, dashboards, or workflow configuration
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 351336