MAC Engineering Specialist - Hyderabad

Hyderabad, Telangana, India

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Position Summary

Work you'll do

As a MAC Engineer on the Apple Enterprise Services team, you will be responsible for…

  • Delivering L2 support and contributing to L3 resolution for macOS, mobile device management, and application issues using structured troubleshooting and remote support methods
  • Administering Jamf Pro for the Mac environment, including policies, configuration profiles, scoping, Self Service, packages, inventory, smart groups, static groups, and advanced searches
  • Building, testing, and maintaining macOS packages and deployment workflows, including user acceptance testing support for software, configuration, and policy changes
  • Partnering with vulnerability management and security stakeholders to identify, prioritize, and remediate non-compliant endpoints through patching, operating system updates, application updates, and control enforcement
  • Developing and maintaining automation scripts and Jamf workflows to improve operational efficiency, remediation speed, and consistency
  • Creating and improving knowledge articles, runbooks, and self-service content, while identifying recurring incidents and supporting problem management and continual service improvement activities

The team

The Apple Enterprise Services team provides end-to-end support for corporate macOS devices, safeguarding company data and managing how users access and share information. This includes application deployment, configuration of profiles and policies, and Jamf administration support for the UK and Swiss member firms. The team works closely with infrastructure, vulnerability management, cloud and application teams to maintain business continuity and the security of the organisation’s platforms, and interfaces with business application owners to deliver MDM support.

Location: Hyderabad

Shift Timings: 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM

Qualifications

Required:

  • Bachelor of Engineering, Bachelor of Technology, or graduate degree
  • 4-6 years of experience supporting macOS in an enterprise environment
  • Experience administering Jamf Pro, including policies, configuration profiles, extension attributes, Self Service, packages, scoping, smart groups, static groups, advanced searches, and inventory reporting
  • Experience with device enrollment, software distribution, Apple Business Manager, and automated device enrollment workflows
  • Experience creating, testing, and maintaining macOS packages and deployment workflows
  • Experience with ServiceNow incident, request, and problem management processes and Information Technology Infrastructure Library practices
  • Experience supporting endpoint security controls, vulnerability remediation, patching, and operating system or application updates for macOS devices

Preferred:

  • Experience with Bash scripting or equivalent scripting for troubleshooting and Jamf automation
  • Experience providing L2 support and contributing to L3 resolution for complex macOS or mobile device management issues
  • Experience creating and maintaining knowledge articles, runbooks, or self-service content
  • Experience with Qualys or similar vulnerability management tools
  • Experience with Active Directory or Entra ID integration concepts
  • JAMF 100, JAMF 200, JAMF 400, Apple Certified Support Professional, or Information Technology Infrastructure Library v4 Foundation certification
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
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Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

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Requisition code: 351023