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Work you'll do
As a Specialist Deputy Manager, Asset Lifecycle IT Services Management on the IT Services team, you will be responsible for:
- Leading pooled offshore resources that support Software License Compliance Management and Software Asset Lifecycle Management services
- Managing BAU and project pipelines from UK teams, including prioritization, planning, tracking, and delivery against deadlines, KPIs, and SLAs
- Driving process improvements, policy implementation, automation activities, and coordinated testing to support SAM operations
- Monitoring delivery quality through reporting, service reviews, quality assurance checks, and management of risks, issues, and escalations
- Collaborating with onshore stakeholders to clarify work instructions, support complex tasks, and ensure action items are completed
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Shift Timings: 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM
Qualifications
Required:
- Bachelor of Engineering, Bachelor of Technology, or equivalent graduate degree
- 6+ years of experience in software asset management, software license compliance management, software asset lifecycle management, or a similar role in an enterprise organization
- Experience leading teams that support BAU operations and project-based deliverables
- Experience tracking and reporting performance against key performance indicators, service level agreements, and customer satisfaction metrics
- Experience implementing or supporting software asset management policies, procedures, process improvements, or automation initiatives
- Experience using ServiceNow, Flexera (SNOW), Ariba, Microsoft System Center Configuration Manager (SCCM), or JAMF
- Experience managing stakeholder communication, issue resolution, escalations, and service review actions
Preferred:
- Experience supporting global or cross-border stakeholders, including UK-based teams
- Experience conducting quality assurance reviews and compliance checks for software asset management activities
- Experience delivering training, knowledge sharing, or informal coaching for team members
- Experience supporting workload planning during peak volumes while maintaining service levels