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Position Summary


We are seeking a highly skilled ServiceNow Solution Architect (ITSM, HRSD) who is responsible for the overall design, mapping of client business requirements and ensuring smooth project delivery. The role is required to work with stakeholders to assess current state processes and tools, identify ServiceNow platform solution options, define ServiceNow solution requirements, determine and define integration requirements, and develop overall architecture and implementation plans.

Work you'll do

As an Architect on the ServiceNow team, you will be responsible for:

  • Develop and maintain ServiceNow platform architecture aligned with business goals, performance requirements, security requirements, and integration needs.
  • Lead the design and implementation of scalable ServiceNow solutions across Information Technology Service Management (ITSM), Human Resources Service Delivery (HRSD), and other workflow solutions.
  • Collaborate with business and technical stakeholders to assess current-state processes and tools, define solution requirements, and develop implementation plans.
  • Provide technical leadership to ServiceNow developers and administrators while enforcing governance standards, development practices, and platform security protocols.
  • Conduct platform health checks, monitor performance, support upgrades and feature adoption, and implement improvements aligned with security, privacy, and data management requirements.

The team

The ServiceNow team supports enterprise service transformation by designing and implementing platform solutions that improve how work gets done across technology and business functions. The team works closely with business and technical stakeholders to deliver scalable architecture, strong governance, and sustainable solutions across complex ServiceNow environments.

Qualifications

Required:

  • 10-13 years of experience with ServiceNow, including 9+ years in ServiceNow platform architecture and solution design
  • Experience implementing ServiceNow Information Technology Service Management (ITSM), Human Resources Service Delivery (HRSD), and custom applications
  • Experience with ServiceNow scripting and integrations
  • Experience leading complex platform upgrades and supporting multi-instance environments
  • Experience working in large-scale enterprise environments with multiple stakeholder groups
  • ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist - IT Service Management (CIS-ITSM), and Certified Implementation Specialist - Human Resources Service Delivery (CIS-HRSD)

Preferred:

  • ServiceNow Certified Technical Architect (CTA)
  • ServiceNow certification in scoped applications
  • Experience defining platform governance standards and development practices
  • Experience leading ServiceNow developers and administrators
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 351304