Delivery Lead(Fixed Term Hire) - Firm Enterprise Solutions Senior Leader, Delivery Management

Hyderabad, Telangana, India

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Position Summary


The ITBS USI Lead will support the delivery of IT business services by driving operational execution, coordinating across teams, and helping ensure consistent service outcomes. This role works closely with stakeholders to manage priorities, improve processes, and support business needs in a fast-paced environment. The ideal candidate brings experience leading service delivery activities, identifying improvement opportunities, and guiding teams to meet performance expectations.

Work you'll do

As a Firm Enterprise Solutions Senior Leader, Delivery Management on the ITBS team, you will be responsible for:

  • Lead IT business services delivery activities and monitor service performance against agreed service expectations
  • Oversee critical operational processes, governance routines, and reporting activities to support service continuity
  • Coordinate with Client and USI stakeholders to align priorities, execution plans, and delivery decisions
  • Manage demand intake, change requests, and prioritization across competing business needs
  • Lead stakeholder engagement, team direction, and capability development to support delivery outcomes

The team

The ITBS team supports business and technology stakeholders through service coordination, operational governance, and process execution. The team works across functions to help maintain service continuity, improve reporting visibility, and support business priorities.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

  • Bachelor’s degree or master’s degree
  • 14+ years of experience in IT service delivery, delivery management, or operational leadership
  • Experience working in a delivery model
  • Experience with IT service governance, operational reporting, and service review processes
  • Experience partnering with business and technology stakeholders to manage priorities and service delivery
  • Experience leading service improvement initiatives or operational process improvements
  • Experience using artificial intelligence tools in business operations or delivery workflows

Preferred:

  • Experience leading cross-functional teams in a shared services or global delivery environment
  • Experience supporting demand management, change management, or service transition activities
  • Experience with service management or reporting tools
Our purpose

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Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

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Requisition code: 352020