Service Now Developer-Senior Analyst- Hyderabad

Hyderabad, Telangana, India

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Position Summary


As a ServiceNow Platform Configurer/Developer, you will be responsible for designing, configuring, developing, and supporting Deloitte Canada's ServiceNow platform. You will work closely with platform peers in Canada to develop reusable capabilities, improve platform standards, and enable delivery teams to build solutions consistently and efficiently.

This role combines hands-on ServiceNow development with platform-focused thinking. You will contribute to shared services, reusable assets, engineering productivity initiatives, and platform modernization efforts while helping maintain a scalable and governed ServiceNow ecosystem.

Work you'll do

As a Service now developer on the Platforms team, you will be responsible for...

  • Configure and develop reusable ServiceNow platform capabilities.
  • Build and maintain shared flows, subflows, client scripts, UI policies, integrations, and reusable platform assets.
  • Configure and customize ServiceNow applications and modules, including workflows using Flow Designer and scripting where appropriate.
  • Configure Business Rules, Script Includes, UI Policies, UI Actions, ACLs, Client Scripts, Catalog Items, Record Producers, Service Portals, and integrations using REST and SOAP services.
  • Follow established ServiceNow platform standards and governance, participate in code reviews and peer reviews, and support automated testing, deployment practices, upgrades, patches, troubleshooting, and performance optimization.

The team

A new platform team has been formed to enable faster, safer, and more scalable delivery through reusable platforms, automation, and engineering standards. "ServiceNow" is one of the platforms within this team. Deloitte Canada needs a Senior Analyst to serve as a technical contributor and help evolve the ServiceNow platform.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

  • 3.9-5 years of ServiceNow experience
  • Experience configuring and developing ServiceNow applications
  • Experience with ITSM and at least one additional module such as HRSD, SPM, ITOM, SAM, HAM, CSM, or IRM/GRC
  • Experience working in Agile delivery environments
  • Experience with Flow Designer, Business Rules, Script Includes, ACLs, Client Scripts, UI Policies, JavaScript, Glide APIs, and REST/SOAP integrations
  • Experience with CMDB and CSDM fundamentals
  • ServiceNow Certified System Administrator (CSA)

Preferred:

  • Certified Application Developer (CAD)
  • Implementation Specialist Certification (ITSM, HRSD, SPM, CSM, or ITOM)
  • Experience with Service Portal, Workspace, and UI Builder
  • Experience with Update Sets and Application Repository
  • Experience with Agile and DevOps practices
  • Experience with CI/CD fundamentals
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 360600