Tools Analyst
Are you a detail-oriented, customer-focused individual who enjoys talking to clients to understand their learning requirement and analyze their areas of challenges to provide appropriate solution? External tools team provides guidance to member firms on any issues related to the use of digital learning tools for devising learning solutions. Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and provide world class support service to global member firms at every juncture.
Work you’ll do
Primarily responsible for providing support on global content development tools; user education, tools upgrades, promotional activities, and users with support and advisory requests. Works closely with GTO and learning network to maintain up-to-date information on global learning sites.
• Manage day to day queries on tools support by responding appropriately and escalating to vendors or other internal teams as needed.
• Manage development tools and perform administrative tasks around tools related webinars, user group meetings etc.
• Coordinate and participate in the testing of new tools or tool upgrades.
• Troubleshoot issues related to authoring tools (Brainshark, Articulate, FLIP, D-Learn).
• Ensure all content and tools related information is up to date on SharePoint COE sites, our global intranet pages.
• Support the design of tools training program
• Conduct research and share findings on latest trends in the field of learning design
The team
Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.
Skills
Qualifications:
• Graduation in any stream, (2 – 3) years’ experience with knowledge centered support practices
• Working knowledge in authoring tools, such as Brainshark, Articulate Studio, Storyline, etc.
Skills Required:
• Self-driven
• Good searching and analytical skills
• Advanced level of expertise with Microsoft PowerPoint. Working knowledge of Office applications and inter/intra-net search techniques needed
• Good presentation & visualization skills
• Experience in learning new or proprietary tools / technologies
• Experience troubleshooting project or technology issues until resolution
• Experience in delivering training, both classroom and via online channels
• Experience working with a global team in a virtual environment is preferred
• Client management skills and the ability to work with various clients across geographies (preferred)
• Excellent written and verbal communication - capable at communicating ideas and solutions through either a written format (e.g. email) or verbal formats (e.g., face-to-face or via telephone); ability to communicate need for clarification and guidance from management
• Experience working with Salesforce is preferred, but not required
• Prior experience in graphic designing and video editing software is an advantage
• Understanding of the Deloitte organization
• Familiarity with Saba Cloud learning management system, conceptual knowledge of HTML 5, JavaScript, CSS is preferred
• Experience in Instructional design is preferred
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.