Specialist Assistant Manager, Analytics and Insights
We are seeking a digital production specialist to lead the scheduling and project management, layout assembly and production, and quality control of a portion of the digital/web, email, social media, and print publication projects for Deloitte Insights’ US and global thought leadership portfolio. You’ll work closely with a diverse team of other production specialists, as well as Deloitte researchers, editors, designers, and web developers and producers to create and deliver high-quality content efficiently and effectively. This role requires excellent team collaboration, project management, and communication skills; a strong grasp of web publishing layouts, templates, and components; a keen eye for detail and a passion for page cleanliness and user experience consistency; experience working with content management systems; the ability to both learn and adapt quickly; and a focus on continuous process improvement.
Work you'll do
Your responsibilities will include:
Content production and quality control
• Producing digital-first, multichannel content projects in line with Deloitte Insights’ publishing protocol, including webpage creation, proofing/quality control, and publishing; social media publishing (including video); email/e-newsletter publishing; special print projects; and site maintenance, support, and related activities
• Leading projects’ content assembly and production, managing the development of content projects’ layouts, primarily in digital form and sometimes in print and PDF form
• Leading content quality control for projects, performing page proofing and quality control of story elements and related information, ensuring that they’re all accounted for and formatted/displayed correctly (for example, hero art, figures, pull quotes, author bios, calls to action, etc. in addition to the story’s copy itself), as well as digital pages’ template and component usage, ensuring that each project is published in the appropriate form and that everything is positioned and functioning properly
• Supporting web content optimization, including the proper application of page tags/metadata
• Ensuring the consistent application of DI’s web publishing logic across content projects so that DI is delivering consistent user experience
• Scheduling and publishing web, social media, email, and print distributions, and supporting site audits
• Using multiple content management tools for digital publishing (e.g. Adobe Experience Manager) and project management (e.g. Workfront)
Project management
• Project-managing DI content throughout the production process, working collaboratively with authors, editors, designers, web developers, marketers, and audience development teams to ensure timely execution, resolving production issues as needed
• Contributing to and maintaining workflow efficiency by following established production processes that support high-quality, timely publication
• Identifying bottlenecks and inefficiencies in workflows, and partnering with others to suggest and implement improvements
• Ensuring proactive and ongoing communication with project team members and stakeholders to provide clarity on projects’ status; next steps; solutions to address issues, delays, or disruptions; etc.
• Contributing to continuous process improvement for Deloitte Insights’ publishing efforts
The team
Deloitte Insights (DI) is Deloitte’s global publishing imprint for business research and insights. We publish 400-plus thought leadership pieces annually—in forms including print, online, interactive, infographics, and videos—intended to educate, inform, and inspire Deloitte clients and prospective clients on the business issues that matter most to their strategic agendas. From growth and competitive advantage to emerging technologies, to workforce strategy and beyond, Deloitte Insights publishes data-driven thought leadership for global C-suite and board-level executives across industries. The global DI team within Deloitte, Touche, Tohmatsu Limited (DTTL) is responsible for driving DI’s strategic thought leadership within the Deloitte member firm network.
Our DI publishing team comprises editing, design, production, analytics, audience development, and digital operations professionals located around the world. The production manager will report to the production lead in the United States.
Qualifications
Required:
• Minimum of 6 years of project management, web production, and/or digital content management experience in publishing/content development/marketing communications
• Master’s degree (preferably in English, journalism, marketing, communications, or similar)
• Experience with digital-first publishing, including selection and execution of templated web design elements
• Experience with web content optimization and search engine optimization (SEO); experience with generative engine optimization (GEO) a plus
• Proficiency in content management systems (Adobe Experience Manager), as well as Microsoft Word, Adobe Acrobat Pro, and project management and collaboration tools such as Workfront, Microsoft Teams, etc.
• Experience with creative problem-solving and a passion for continuous process improvement
• Excellent writing and oral communication skills in US English
• Highly organized and able to manage multiple priorities and deadlines in a fast-paced digital publishing environment
• Excellent attention to detail, laser focus on quality, and ability to consider the big picture
• Excellent collaboration, stakeholder management, and interpersonal skills, including the confidence to interact with and influence personnel at all levels, as well as listening skills, responsiveness, flexibility, initiative, decision-making, conflict resolution, and tact
• Ability to work independently, as well as with a larger, multifunctional team
Preferred:
• Experience with multimedia content, including web-based interactives and audio/video production
• Experience with corporate thought leadership and global, cross-industry content
• Experience working remotely with a global team
• Knowledge of Excel, PowerPoint, etc. a plus
Location: Bengaluru
Shift timings: 11 am-8 pm