Specialist Deputy Manager Client Account Management.
We are seeking a dynamic and proactive professional with exceptional organizational and program management skills who excels in strategic thinking and collaboration. As a Client Account Manager (CAM), you will engage with senior leaders to empower account teams, enhance client relationships, and foster growth within the US Firm. With a client-centric approach, you will align with Deloitte’s strategic business priorities, expand our service offerings, and develop and implement Green Dot account strategies to resolve client issues. Additionally, you will be expected to provide valuable insights and best practices in client accounts and drive operational efficiencies. This role is crucial in maintaining a client-facing focus for our service leaders and professionals, optimizing internal support, and enhancing overall efficiencies to elevate the Deloitte client experience.
Work you'll do
As a Specialist Deputy Manager, Client Account Management on the Government & Public Services team, you will be responsible for:
- Acting as a primary point of contact to drive and execute account initiatives, including pipeline management, pursuit management, account strategy development, procurement tracking, internal account operations, account communications, client relationship management, teaming partner management, and risk management
- Working with account leadership, including the Lead Client Service Partner, Lead Business Partner(s), Client Relationship Executive, account teams, and US Client Account Manager, to support account strategies, relationship plans, account overview materials, meetings, and annual planning refreshes
- Delivering account management support across the Account Excellence Model, including client relationship strategy, annual account planning, leadership meeting execution, talent strategy support, and financial analysis and reporting
- Supporting pursuit teams, CRM operations, opportunity reporting, pipeline accuracy, research deliverables, and account insight development to strengthen account decision-making and service delivery
- Leading practice development by sharing leading practices, managing multiple priorities, coaching junior team members, supporting onboarding, and contributing to team performance management and operational improvements
The team
The US India (USI) Government and Public Services CAM team is composed of over 60 professionals, with a strong blend of industry knowledge and specialized skill sets. This expertise enables them to lead as CAMs and effectively collaborate with colleagues in both the US and India on a variety of account management tasks to support our US-based clients. The ideal candidate will be self-driven, skilled in leading large teams, and adept at managing internal operations concurrently. This role requires exceptional leadership capabilities, advanced research and analytical skills, proficiency in account marketing, and excellent written and verbal communication skills.
Location: Bengaluru
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
- 8-10 years of experience in account management, consulting, or business development
- 2-3 years of experience supervising teams
- Full-time Master of Business Administration (MBA)
- Experience supporting account strategy, account planning, and client relationship management
- Experience with pursuit management and secondary research
- Experience using Microsoft Excel and Microsoft PowerPoint
- Experience preparing reporting, analysis, or presentations in graphical and tabular formats
Preferred:
- Experience in a professional services environment supporting client service, marketing, sales, or pre-sales activities
- Experience with Salesforce Customer Relationship Management (CRM)
- Experience supporting US Government & Public Services accounts or the US government contracting process
- Experience managing account operations, including pipeline tracking, procurement coordination, and risk activities
- Experience creating executive-ready presentations and structured storyboards
- Experience coaching team members and providing performance feedback
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.