The Operations Specialist will support the Operations Leaders and Account Directors in the day-to-day operational needs. This role is focused on keeping work moving smoothly, ensuring budgets, resource utilization, and project details are tracked accurately, and helping the team stay organized.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced agency environment. This person will support recurring operational tasks, coordinate with internal teams, maintain trackers and reports, and help ensure deadlines, budgets, and documentation stay current.

Work you’ll do

• Support the Account Director and delivery team with day-to-day account operations
• Track project budgets, spend, invoices, and forecasts
• Maintain status reports, action logs, and internal trackers
• Coordinate deadlines, deliverables, approvals, and follow-ups across the team
• Collect, organize, and maintain project documentation and supporting files
• Prepare recurring operational reports and budget updates using established templates
• Support invoice review, submission, and billing-related follow-up
• Assist with budget reconciliations, variance checks, and routine data validation
• Flag risks, missing information, overdue items, and budget discrepancies for review
• Coordinate internal approvals of third party/vendor contracts and SOWs and processing all invoices for the marketing team
• Ensure critical data fields in the project management tool are maintained and updated to support measurement and reporting
• Identify process improvement opportunities and help streamline recurring tasks

Qualifications

• 3-5+ years of experience in operations, project coordination, budget support, production coordination, or related marketing / agency operations roles.
• Experience in an advertising agency, marketing organization, or similar fast-paced environment is preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and recurring tasks
• Working knowledge of budgets, invoices, project trackers, and operational reporting
• Proficiency in Microsoft Excel and Microsoft Office tools
• Clear written and verbal communication skills
• Comfortable supporting a team across multiple workstreams and deadlines
• Ability to follow established processes and escalate issues appropriately
• Collaborative, dependable, and responsive
• Experience with workflow tools or reporting dashboards is a plus
• Expert problem solver. Leverages knowledge gained through prior experience, education, training to resolve issues and remove project barriers

Education and Experience

• 3+ years of relevant business operations experience required with strong Project Management experience preferred
• Bachelor's or Master’s Degree in Business, Marketing, Communications, Finance, or a related field

Work Location:

Hyderabad - Shift: 2:00 pm to 11:00 pm OR 11:00 am - 4:00 pm & 7:00 pm - 11:00 pm

The team

About Deloitte’s Brand Marketing & Communications

Deloitte’s Brand, Marketing & Communications (BM&C) organization seeks innovative creatives, strategic marketers, and collaborative leaders to drive business growth and digital transformation. Join a team that blends creativity, business acumen, strategic thinking, and Deloitte’s strong brand equity to deliver impactful marketing solutions. Thrive in a diverse, supportive environment where you leverage cultural trends, emerging technologies, and bold ideas to challenge the status quo. Be part of Deloitte’s journey to turn visionary concepts into marketing success.