Deloitte | India Offices of the US

 Services Specialist, Finance Services– Credit Control/Accounts Receivable

We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.

Work you’ll do

As a part of this team you will be involved with:

• Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
• Contact client via phone, email and make sure the collection queries are resolved on time.
• Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
• Schedule and send monthly account statements and chaser letters to customers.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst

KPIs

• Reduction of aged AR items especially that are over 90+ days.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement
• Participation in team and service line events

Key Competencies

• Attention to details and accuracy
• Good oral and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team player
• Sense of urgency
• Customer service Skill

Work location: Hyderabad
Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM – 11 PM India Time (To be confirmed at final selection)

Times may vary during critical finance periods (period-end close) . 

The team
At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.

Qualifications

Required:

• B.com
• 3-6 years of relevant experience in collections
• Basic knowledge of Accounts Receivable function and its importance
• Should be able to work with numbers.
• Effective completion of typing test with 35–40 words per minute minimum
• Working knowledge of SAP would be an added advantage
• Good Knowledge of MS Office tools including email skills
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Should have a positive attitude.
• Oral and written communication should be good.
• Able to be work in different shifts including weekends, if required.
• Should be multi tasker and work in fast pace environment