SNOW ITSM- Manager- Hyderabad

Hyderabad, Telangana, India

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Position Summary

You will be responsible for:

  • Leading technical delivery for ServiceNow platform implementations, including design, configuration, development, deployment, and documentation.
  • Building and configuring ServiceNow capabilities such as Business Rules, Script Includes, Access Controls (ACLs), UI Policies, UI Actions, Client Scripts, workflows, and custom applications.
  • Delivering integrations between ServiceNow and external platforms using Representational State Transfer (REST), Simple Object Access Protocol (SOAP), application programming interfaces (APIs), and web services.
  • Supporting platform operations through testing, upgrades, data migrations, MID Server configuration, service mapping, reporting, dashboards, and defect triage.
  • Reviewing technical solutions, code quality, non-functional requirements, and implementation approaches while supporting delivery teams, project managers, architects, and stakeholders.

The team

The GDAS ServiceNow team provides ServiceNow technology support to Deloitte Global and Member Firms.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

  • 10-13 years of experience in software development, platform engineering, or enterprise application delivery.
  • 6-7 years of experience in ServiceNow platform implementations, including custom applications.
  • 5+ years of experience leading ServiceNow technical teams.
  • Experience with ServiceNow scripting using JavaScript, HyperText Markup Language (HTML), Cascading Style Sheets (CSS), Extensible Markup Language (XML), REST, and SOAP web services.
  • Experience configuring ServiceNow capabilities, including Business Rules, Script Includes, UI Actions, Client Scripts, Access Controls (ACLs), workflows, custom tables, reporting, and data imports.
  • Experience with ServiceNow integrations, migrations, administration settings, MID Servers, and service mapping.
  • Bachelor’s degree.

Preferred:

  • ServiceNow Certified System Administrator certification.
  • ServiceNow Implementation Specialist certification.
  • ServiceNow Certified Application Developer certification.
  • Experience with UI Builder and Workspace configuration in ServiceNow.
  • Experience with Agile or Scaled Agile Framework (SAFe) delivery methodologies.
  • Experience with ServiceNow modules such as Information Technology Service Management (ITSM), Human Resources Service Delivery (HRSD), or Now Assist.
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 354109