Infrastructure Engineer I

Hyderabad, Telangana, India

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Position Summary

Do you thrive on developing creative and innovative insights to solve complex challenges? Want to work on next-generation, cutting-edge products and services that deliver outstanding value and that are global in vision and scope? Work with premiere thought leaders in your field? Work for a world-class organization that provides an exceptional career experience with an inclusive and collaborative culture?

Want to make an impact that matters? Consider Deloitte Global.

Work you'll do

As an Infrastructure Engineer I on the Deloitte Technical Operations Center (TOC) team, you will be responsible for:

  • Providing second-line support for global applications and resolving incidents, service requests, and problem tickets
  • Processing application administrative requests and coordinating with application support teams to expedite issue resolution
  • Escalating and partnering with business analysis, quality assurance, project management, deployment, and vendor teams to resolve production issues
  • Supporting application transition activities, regional support centers, and distributed issue resolution calls across global teams
  • Managing the full lifecycle of issue resolution, including status reporting, trend identification, documentation, knowledge articles, FAQs, training coordination, and technical support materials

The team

The Deloitte Technical Operations Center (TOC) supports critical infrastructure and application services used by Deloitte professionals and clients around the world. The team helps maintain service availability, respond to operational issues, and partner with technical and program teams to restore services and improve resilience. This role is part of a global support environment focused on stability, responsiveness, and continuous improvement.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

  • Bachelor’s degree in Computer Science, Information Technology, or another technical discipline; or equivalent industry experience
  • 3-6 years of experience in technology support, including application support
  • Experience supporting SharePoint or SharePoint-based applications
  • Working knowledge of SQL and database fundamentals
  • Working knowledge of Microsoft Windows Server administration and networking
  • Experience managing incidents, service requests, and problem tickets in an enterprise support environment
  • Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Preferred:

  • Experience supporting SharePoint 2013
  • Microsoft Certified Professional certification
  • ITIL Foundation certification
  • Experience coordinating issue resolution across distributed or global teams
  • Experience creating technical support documentation, knowledge articles, or training materials
  • IT project management experience
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 354926