ServiceNow HRSD - Senior Consultant

Same job available in 4 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

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Position Summary

ServiceNow HRSD - Senior Consultant

Enterprise Performance

Deloitte’s Enterprise Performance practice helps organizations improve business outcomes through platform-enabled transformation, technology modernization, and operational improvement. Within this space, our teams work across IT operations, service management, workflow automation, and enterprise platforms to deliver large-scale digital transformation programs. As a ServiceNow Senior Consultant, Technical Transformation, you will work with cross-functional teams to design, build, and enhance ServiceNow solutions that help clients streamline processes, improve service delivery, and create long-term business value.

Level: Senior Consultant or equivalent

Work you'll do

We are seeking a skilled ServiceNow Human Resources Service Delivery to design, implement, and support ServiceNow TPRM solutions that strengthen vendor governance, risk visibility, due diligence, and ongoing monitoring. The ideal candidate combines functional knowledge of third-party risk processes with hands-on ServiceNow IRM / GRC platform expertise and can translate business requirements into scalable workflows, assessments, dashboards, and integrations.

Key Responsibilities

  • Module Configuration: Build and customize HRSD-specific modules including HR Case Management, HR Knowledge Base, and Employee Service Center (ESC).
  • Lifecycle Events: Design and implement complex "Life Cycle Events" such as enterprise-wide onboarding, offboarding, and transfers.
  • Workflow Automation: Develop automated HR workflows using Flow Designer, Business Rules, Client Scripts, and UI Policies.
  • Integrations: Build and maintain integrations between ServiceNow and external HR systems like Workday, SAP SuccessFactors, or Oracle Cloud using REST/SOAP APIs and IntegrationHub.
  • Portal Development: Create custom widgets and enhance the Employee Center using HTML, CSS, and AngularJS.
  • HR-Specific Components: Manage HR Profiles, Document Templates, and HR Criteria to ensure data security and compliance with regional HR policies.

Required Qualifications

  • 6-10 years hands-on experience with the ServiceNow platform and with at least 2 years focused specifically on the HRSD module.
  • Technical Proficiency: Strong knowledge of JavaScript (Glide API), HTML, CSS, and Web Services (REST/SOAP).
  • HR Process Knowledge: Understanding of HR shared services, employee relations, and regional compliance standards.
  • Solid understanding of third-party risk, vendor risk, compliance processes, control frameworks, and risk scoring methodologies
  • Experience with ServiceNow configuration and development, including workflows, Business Rules, reporting, dashboards, and preferably JavaScript
  • Experience integrating ServiceNow with external vendor, risk, or enterprise platforms using APIs and standard web services
  • Strong analytical, troubleshooting, communication, and stakeholder management skills

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – HRSD
  • Experience in regulated industries such as financial services, healthcare, or critical infrastructure

Location: Bengaluru/Hyderabad/Pune/Chennai

Shift Timings: 24x7 including night shift as per business requirements
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

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Requisition code: 359228