ServiceNow GRC - Senior Consultant

Same job available in 4 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

Back to search results
Back to search results

Position Summary

ServiceNow GRC - Senior Consultant

Enterprise Performance

Deloitte’s Enterprise Performance practice helps organizations improve business outcomes through platform-enabled transformation, technology modernization, and operational improvement. Within this space, our teams work across IT operations, service management, workflow automation, and enterprise platforms to deliver large-scale digital transformation programs. As a ServiceNow Senior Consultant, Technical Transformation, you will work with cross-functional teams to design, build, and enhance ServiceNow solutions that help clients streamline processes, improve service delivery, and create long-term business value.

Level: Senior Consultant or equivalent

As a Senior Consultant at Deloitte Consulting Services, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you'll do

We are seeking a skilled ServiceNow Governance, Risk, and Compliance (GRC) Consultant / Developer to design, implement, and support ServiceNow GRC / IRM solutions. The role requires a blend of functional risk and compliance knowledge plus hands-on platform expertise across Risk Management, Policy and Compliance, Audit Management, and related modules. The ideal candidate can translate business requirements into scalable workflows, controls, assessments, dashboards, and integrations that improve enterprise risk visibility and compliance performance.

Key Responsibilities

  • Design, configure, and maintain ServiceNow GRC / IRM modules including Risk Management, Policy and Compliance, Audit Management, Vendor Risk Management, Third-Party Risk Management, and Business Continuity Management
  • Gather business, risk, audit, and compliance requirements and convert them into solution designs, workflows, controls, and data models
  • Configure risk assessments, scoring models, control frameworks, policy attestations, issue management, and remediation workflows
  • Develop and customize ServiceNow applications using JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, and Studio
  • Build reports, dashboards, and analytics for compliance status, open issues, control effectiveness, audit findings, and enterprise risk posture
  • Integrate ServiceNow GRC with enterprise systems using REST, SOAP, MID Server, or Integration Hub to support automated evidence collection and cross-platform workflows
  • Collaborate with stakeholders across IT, security, audit, legal, compliance, and business functions to align risk and compliance processes
  • Support testing, UAT, release planning, defect resolution, documentation, and post-production support
  • Recommend process improvements using current IRM trends such as continuous compliance monitoring, smart automation, and AI-enabled workflows

Required Qualifications

  • 6-10 years Hands-on experience with the ServiceNow platform, including configuration and administration of GRC / IRM modules
  • Strong understanding of governance, risk, and compliance principles, enterprise risk management, and control frameworks
  • Proficiency in JavaScript and ServiceNow scripting concepts including Glide, Business Rules, and Flow Designer
  • Experience with integration methods such as REST, SOAP, MID Server, and Integration Hub
  • Familiarity with compliance and security frameworks such as SOX, ISO 27001, NIST, PCI-DSS, GDPR, HIPAA, or FedRAMP
  • Strong analytical, problem-solving, communication, and stakeholder management skills

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
  • ServiceNow Certified Application Developer (CAD)
  • Experience with Vendor Risk Management or Third-Party Risk Management implementations

Preferred Skills

  • Risk assessment design
  • Policy and control mapping
  • Audit lifecycle support
  • Workflow automation
  • Dashboard and KPI development
  • Stakeholder workshops
  • Integration troubleshooting
  • Documentation and training

Location: Bengaluru/Hyderabad/Pune/Chennai

Shift Timings: 24x7 including night shift as per business requirements
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 359220