ServiceNow Consultant

Same job available in 4 locations

Bengaluru, Karnataka, India

Chennai, Tamil Nadu, India

Hyderabad, Telangana, India

Pune, Maharashtra, India

Back to search results
Back to search results

Position Summary

ServiceNow  Consultant 

Enterprise Performance

Our Enterprise Performance team is at the forefront of enterprise package insights and platform technology, working across finance, supply chain, manufacturing, and IT operations to support delivery of holistic performance improvement and package led large scale digital transformation. Join our team of strategic advisors and architects, differentiated by our industry depth to help collaborate and leverage your experience in strategy, process design, technology enablement, and operational services to enable the heart of business insights and collaborate with the businesses as they navigate their enterprise growth and transformation journeys.

Level: Consultant or equivalent

As an experienced Consultant at Deloitte Consulting Services, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you'll do

As a Consultant, Technical Transformation on the Enterprise Operations Portfolio team, you will be responsible for:

  • Configure and enhance the ServiceNow platform to support business and functional requirements across IT Service Management, Customer Service Management, Strategic Portfolio Management, and Human Resources Service Delivery.
  • Develop integrations, automate workflows, and support platform stability through monitoring, troubleshooting, and defect resolution across environments.
  • Participate in design sessions, evaluate configuration options, review functional requirements, and translate them into scalable ServiceNow solutions.
  • Maintain technical documentation, support user training, and apply ServiceNow development standards and platform best practices.
  • Contribute across the delivery lifecycle, including development, testing, deployment, continuous improvement, and project support as required.

The team

The Enterprise Operations Portfolio is a suite of offerings designed to help clients maximize value from their Finance, Supply Chain, and IT operations. By taking a holistic approach—from strategy development to process design and technology enablement—we support clients in overcoming operational challenges and managing key business functions. As organizations pursue digital transformation, these areas become vital in shaping interactions with customers, suppliers, and stakeholders. By integrating strategy, operational improvement, implementation, and managed services, we creatively deploy resources and drive innovation, ensuring clients achieve impactful, sustainable results at the speed demanded by today’s dynamic market.

Location: Bengaluru/Hyderabad/Pune/Chennai

Shift Timings: 24*7 including night shift as per business requirements

Qualifications

Required:

  • 3-6 years of ServiceNow development experience in large enterprise environments
  • Experience configuring and developing ServiceNow using UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Access Control Lists (ACLs), Import Sets, Transform Maps, Update Sets, and MID Server configuration
  • Experience with JavaScript, HyperText Markup Language (HTML), Cascading Style Sheets (CSS), Bootstrap, JavaScript Object Notation (JSON), Representational State Transfer (REST), and Simple Object Access Protocol (SOAP)
  • Experience delivering ServiceNow solutions across IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), IT Asset Management (ITAM), IT Operations Management (ITOM), or custom applications
  • Experience with Asset Management, Configuration Management Database (CMDB), Orchestration, and ServiceWatch
  • Experience working in Agile development and application development lifecycle phases
  • ServiceNow Certified System Administrator (CSA) certification and Bachelor of Engineering, Bachelor of Technology, Master of Computer Applications, Master of Science in Computer Science, or equivalent degree from an accredited university

Preferred:

  • Understanding of ServiceNow Agentic AI framework
  • Experience integrating generative artificial intelligence models into ServiceNow workflows
  • Exposure to ServiceNow Now Assist
  • ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certification
  • ITIL v3/v4 or Agile/Scrum certification
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352553