Deloitte | India Offices of the US

The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financial, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently,

Work you'll do

As a Software Engineer III on the IDT team, you will be responsible for:

• Build dashboards and reports using Amazon QuickSight to provide actionable insights to business and technology stakeholders.
• Integrate data from various sources using APIs (REST) and scheduled ingestion processes; ensure data refresh SLAs are met.
• Work closely with Product Owner, Data/Engineering teams, and business partners to gather requirements and translate them into datasets, KPIs and visualizations.
• Develop and maintain analytics data pipelines (landing, transform, curated) to support QuickSight datasets.
• Deliver analytics solutions in an Agile environment; iterate on dashboards based on feedback and adoption metrics.
• Partner with teams to define governance standards (certified datasets, KPI definitions, access controls) and enable self-service reporting.
• Implement monitoring and alerting for ingestion/refresh jobs and QuickSight dataset refresh failures; continuously improve reliability and performance.
• Perform data validation and troubleshooting (schema changes, API errors, data quality issues) and implement automation to reduce manual effort.
• Support critical and escalated issues related to dashboards, data refreshes, permissions, and access to analytics assets.
• Manage QuickSight assets (datasets, analyses, dashboards), including versioning, documentation, and promotion across environments.
• Maintain and evolve analytics tooling and integrations (API connectors, transformations, governance, access controls, standards).

The team

Deloitte’s OpenCloud platform is an industry leading multi-cloud, data centre and edge management backplane. Supporting clients diverse and complex infrastructure and application stacks, OpenCloud provides an integrated and automated platform for efficiently managing, scaling, and securing enterprise workloads.  Integrating tools, OpenCloud provides our clients with an unmatched set of capabilities and self-service Catalogs.

Location: Hyderabad/Bengaluru/Chennai/Pune

Shift Timings: 2 PM to 11 PM

Qualifications: • BE/B. Tech/M.C.A./M.Sc. (CS) degree or equivalent from accredited university  

Required:

• 6+ years of ServiceNow implementation experience
• Experience leading technical project teams
• Experience with ServiceNow modules such as Information Technology Service Management, Customer Service Management, Integrated Risk Management, or Security Operations
• Experience with ServiceNow configuration and development, including Business Rules, Client Scripts, UI Policies, Flow Designer, Access Control Lists, and Script Includes
• Experience with ServiceNow application integrations using REST or SOAP
• Bachelor's degree in a technical field or equivalent experience
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• 6+ years of experience in analytics/BI delivery, including dashboarding and stakeholder-facing reporting.
• Hands-on experience building dashboards, analyses, and datasets in Amazon QuickSight (or equivalent BI tool with similar concepts).
• Strong SQL skills and experience working with analytics query engines such as Athena/Redshift (or similar).
• Experience integrating data via REST APIs (authentication, pagination, rate limits) and implementing reliable scheduled refresh processes.
• Knowledge of dimensional modeling concepts (facts/dimensions), KPI definition governance, and Row-Level Security (RLS) patterns.
• Scripting experience (Python) for data ingestion/validation and troubleshooting; automation mindset to reduce manual effort.
• Ability to translate business questions into multi-dimensional analysis (time/product/region/customer) and clear, consumable dashboards.

Preferred:

• Basic Cloud knowledge relevant to BI delivery (S3, IAM concepts, and how QuickSight typically connects to Athena/Redshift).
• Strong communication and stakeholder management skills (requirements discovery, clear updates, and effective collaboration across teams).
• Experience with advanced QuickSight features (parameters, actions, drill-through, conditional formatting, dynamic titles).
• Experience optimizing dashboard performance (SPICE vs direct query trade-offs, dataset sizing, visual-level performance best practices).
• Strong dashboard UX and data storytelling skills (visual selection, layout, progressive disclosure, executive summary views).