National Consulting Services
The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.
As a Specialist Lead, Pursuit Strategy, you will help shape and deliver high-impact client visit experiences that support account priorities, pursuit efforts, and relationship-building objectives. You will work with cross-functional teams and senior stakeholders to plan visit strategy, develop executive-ready materials, and coordinate seamless execution across multiple concurrent activities. This role requires strong program management, business judgment, and stakeholder coordination to help create memorable client experiences and drive follow-through on next steps. You will also help elevate team performance by coaching junior team members and reinforcing delivery standards.
Work you'll do
As a Specialist Lead, Pursuit Strategy on the USI Client Experience team, you will be responsible for:
- Lead end-to-end planning and delivery for client visits, including intake, objective setting, agenda development, attendee strategy, and run-of-show management across multiple concurrent visits.
- Manage executive-level stakeholders by coordinating communications, preparing leaders and speakers, aligning messaging, and supporting desired client outcomes.
- Translate account priorities and pursuit objectives into visit content, including themes, solution narratives, demonstrations, and subject matter specialist participation.
- Coordinate cross-functional teams across account teams, pursuit teams, Marketing, Communications, Events, Operations, Information Technology, Audio Visual, Facilities, Security, and other stakeholders to manage timelines, dependencies, approvals, and feedback.
- Develop visit materials and post-visit outputs, including briefing documents, agendas, speaker preparation materials, stakeholder maps, action logs, and follow-up plans.
- Coach junior team members through delegation, work review, feedback, and day-to-day execution support.
The team
The U.S. Consulting Sales Excellence (SE) team is dedicated to the success of the firm’s sales efforts as they are defined by Deloitte Consulting leadership. The team supports sales success by driving continuous improvement in sales effectiveness.
The U.S. Consulting USI Client Experience team supports sales through two channels:
- Commitment to bring the best resources and capabilities to client visits, and
- Applying lessons learned to enhance learning and development of client service staff.
The client experience team is responsible to put a memorable client experience together during their visits to the Deloitte offices. Client experience is the Client’s holistic perception of their experience with Deloitte. This helps in making a brand impression of our firm. The team works with client service account teams to refine the Client visit strategy, establish, and execute an organized Client visit plan, and deliver a high quality and innovative Client visit experience. Value is delivered through challenging and improving the Client visit process to free the client service team to focus on the client problem and our solution. To extend services more broadly across Consulting, the Sales Excellence team established a virtual sales support organization, called the USI Client Experience in USI. This role is aligned to the USI Client Experience team.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- 5-8 years of experience in client experience, pursuit support, program management, account support, consulting operations, or a similar business support environment
- Experience leading planning and delivery for executive meetings, client visits, workshops, or similar strategic sessions
- Experience managing multiple concurrent workstreams, including timelines, dependencies, approvals, and follow-up actions
- Experience supporting executive-level stakeholders, including client contacts and senior leaders
- Experience developing executive materials, including agendas, briefing documents, run-of-show materials, stakeholder maps, and post-meeting summaries
- Experience coaching or mentoring junior team members
- Bachelor’s degree or master’s degree
Preferred:
- Experience in a professional services or consulting environment