Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Associate Architect or equivalent
As an Associate Architect at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.
Work you’ll do:
- Integrate and learn from talented colleagues who specialize in core domain
- Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offering
- Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
- Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
- Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
- Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
- Support post-deployment activities, including maintenance, enhancements, and client communication
- Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
- Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
- Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
- Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
- Strong focus on data-driven decision-making and use of agile methodologies.
- Foster an inclusive and collaborative environment, respecting diverse perspectives and encouraging knowledge sharing.
- Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
- Provide mentorship, coaching, and knowledge sharing within the team to support the growth and development of others.
- Promote design principles, technology trends, and coding standards to improve team capability and ensure technical excellence.
- Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Must Have Skills/Project Experience/Certifications:
- 6-9 years of hands-on experience delivering Salesforce solutions across the full delivery lifecycle (requirements, design, build, test, deploy, and support).
- Understands functional requirements and translates business needs into technical solutions; analyses and identifies gaps in business/functional requirements and communicates them effectively to Business and Functional Analysts and technical teams.
- Leads solution design using standard architecture patterns and communicates designs clearly and effectively to delivery teams and stakeholders; assesses and communicates the impact to technical designs when functional requirements change.
- Experience configuring core Salesforce modules such as Sales Cloud, Service Cloud, and/or Experience Cloud.
- Develops secure, high-quality production code; performs independent code reviews, reviews/debugs code written by others, and ensures appropriate unit testing and quality controls are applied.
- Solid understanding of Salesforce data modelling, data governance, and security (roles, profiles/permission sets, sharing, and access controls) and applies these consistently in designs. Additionally, should also have clear understanding of Data cloud scoping and designing.
- Guides evaluation of current technology and leads evaluation of new technologies using existing standards and frameworks; demonstrates ability to evaluate current and emerging technologies to recommend best-fit solutions for future-state architecture.
- Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors; influences peers and project decision-makers to consider the use and application of leading-edge technologies when appropriate.
- Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices across the software development life cycle (SDLC).
- Excellent communication, analytical, and problem-solving skills; able to articulate tradeoffs, risks, and recommendations to both technical and non-technical stakeholders.
- Practical cloud-native experience and an understanding of designing solutions for scalability, resilience, and secure integration patterns.
- Adds to a team culture of diversity, opportunity, inclusion, and respect.
- Preferred Certifications
- Core Developer certification like Platform Developer 2, Certified Javascript development,
- Domain Certifications – Sales Cloud, Service Cloud, Experience Cloud
- Domain Certifications – Salesforce certified Application Architect, Salesforce Certified System Architect, Agentforce Specialist
Education:
- BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
· Bengaluru/Hyderabad/Pune/Chennai