HRS Learning Admin Senior Analyst – Deloitte Support Services India Private Limited
Do you enjoy learning administration? Then this may be the perfect opportunity for you!
In the HRS Learning Admin Senior Analyst role, you will provide support to the team in the delivery of an excellent level of service to the North-South Europe (NSE) firm. The role requires you to provide high quality first line administration support to the HRS Learning Admin team.
The right candidate will be responsible for working closely with the Learning Admin team and the UK based wider team to deliver all learning administration activities, assisting with escalations and quality assurance to ensure service level agreements are met.
The emphasis is to provide a consistently high level of customer service by building strong relationships with the team in delivering solutions that meet the needs of our users and the Practice Support Services objectives.
Functional Responsibilities:
- Deliver excellent service in line with the HRS Learning Admin processes and ensure service level agreements are met and adhered to
- Share knowledge, skill and competence with other team members
- Identify and mitigate risk in all areas of responsibility
- Liaise regularly with the HRS Learning Admin Assistant Manager raising and responding to issues raised
- Identify and facilitate continuous service improvements within the team
- Take responsibility for keeping up to date with the Learning process developments
- Carry out and support the administration of learning admin processes which will include, working with the team to deliver the following;
- Working on LMS to add new offerings and delivering onto the system
- Working on TMT (Task Management Tool) to prioritise and allocate workload
- Liaising with external/internal facilitators
- Sending evaluation forms to learners
- Checking and processing invoices, raising queries with external vendors before posting to SAP for approval
- Reviewing expense reports in detail and investigating and resolving errors
- Following up queries referred from the HR/Learning Helpdesk
Other Responsibilities:
- Work closely with the HRS Learning Admin Assistant Manager to help manage work allocation
- Manage the Quality Check for the team, share feedback and publish the reports to the management team
- Coach team members based on the Quality Check feedback
- Coordinate and develop training plans, which could be used for new hire training and cross trainings
- Possess strong understanding of the processes managed in the team
- Lead and make sure the learning guides are updated from time to time
Key skills required
- The successful candidate will be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure
- Good knowledge of the Course Admin and Bespoke processes
- Outstanding organisational skills including the ability to prioritise workload
- Ability to work effectively, both independently and as a member of a team
- Comfortable with ambiguity, flexible and adaptable to changing business needs
- Able to work well under pressure and manage customer expectations
- Able to use own initiative, be proactive and able to identify appropriate solutions to problems
- Able to collaborate effectively and share knowledge, skills and experience with colleagues
- Professional and confident communication skills, both written and verbal
- Proficient ability with Microsoft Excel
Work Location: Hyderabad
Shift Timings: 2 PM to 11 PM
The team
The Internal Client Services team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.
Qualifications
Required:
· Graduate degree
· 4 to 6 years of overall work experience, with a minimum of 3 years in learning administration
· Proficient in the use of Microsoft Office package applications
Preferred:
· Prior experience in training and development domain
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.