HR Services Admin – Helpdesk – Associate Analyst - Deloitte Support Services India Private Limited

Does customer support your forte? Do you enjoy interacting with employees and providing exceptional support? Join our team of dedicated HR professionals in USI supporting global teams. In this role, you will manage the HR Helpdesk mailbox and ServiceNow queue, providing effective and efficient written HR and Learning support to future, current, and former employees. You will ensure high-quality employee experience while meeting or exceeding defined service level agreements (SLAs).

Work you’ll do

As a part of this team, you will be involved with the following:

·       Manage HR Helpdesk tickets daily via the ServiceNow platform (Chat and My Support Request), responding to queries across areas including (not exhaustive):

o   Learning and Development

o   Absence Management

o   Performance Management

o   Employee Benefits

o   HR policy

o   Employee Lifecycle queries

·       Ensure all system-related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.

·       Deliver excellent service and ensure service level agreements are met.

·       Record and maintain accurate activity information tracking through to timely closure.

·       Escalate complex queries appropriately and follow through to resolution.

·       Take responsibility for keeping up to date with Deloitte HR policies and process developments.

·       Liaise with other teams as needed to resolve employee requests end-to-end.

·       Always Ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation.

Key Skills

·        Professional, friendly, and approachable communication style; able to interact with staff at all levels, including under pressure

·       Strong customer focus with attention to detail and an ability to prioritize effectively against deadlines

·       Strong written communication skills with excellent email etiquette

·       Calm, attentive listener who asks effective questions to diagnose and resolve issues quickly

·       Methodical and analytical problem-solving approach; able to act with urgency when required

·       Enthusiastic and eager to learn new technologies and ways of working

·       Reliable, supportive team player who contributes to a positive team environment and strives to meet/exceed targets

·       Adaptable and open to change, with integrity and a can-do attitude

·       Professional presence and interest in broader HR/industry trends

Qualifications Required:

·       A bachelor’s degree

·       A minimum of 0 to 1 years of experience in HR Administration

·       Strong customer service experience, including email-based client/employee interactions

·       Ability to manage competing priorities and tight timelines

·       Strong written communication with proven email etiquette

Preferred:

·       Prior HR or Learning administration experience

·       Demonstrated self-initiative, strong attention to detail, and customer-first mindset

·       ServiceNow knowledge or hands-on experience (preferred)

Shift Timings: 2.00 PM to 11.00 PM (IST)