Learning Vendor Management (LVM) Operations Analyst – Specialist (CL4) – Talent Development – Learning Design Services Team – Deloitte Support Services India Private Limited

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

Work you will do

As a Learning Vendor Management (LVM) Operations Analyst – Specialist (L4), you will play a critical role in ensuring the efficiency of the organization’s Learning vendor ecosystem. Your expertise data, operations, performance analytics, and system alignment, will contribute significantly to delivering impactful vendor solutions, spend optimization, and supporting strategic business goals. You will be responsible for data collection, portfolio analysis, and vendor performance, ensuring adherence to process compliance that drive continuous improvement and innovation across G&D teams. In addition, you will be aligned to the following roles and responsibilities:

Operational Enablement & Support

·       Timely Communication: Provide real-time status updates and flagged risks on vendor performance, compliance, and contract milestones, giving the necessary context to make informed, timely decisions.

·       Resource Coordination: Coordinate vendor onboarding/offboarding processes, maintain critical documentation, and track key dates—minimizing administrative workload and optimizing vendor service continuity.

·       Learning Stakeholder Liaison: Serve as a first point of contact, triage and resolve routine vendor or internal queries, and escalating high-impact issues to leaders quickly and clearly.

·       Decision Support: Develop and maintain dashboards, analytics, and business reviews, providing actionable trends used in performance planning and dialogue.

·       Project and Change Management: Support cross-functional projects (such as vendor transitions or platform migrations) by handling day-to-day logistics and communications that support the LVM strategic business goals.

·       Third-Party Risk Management (TPRM): Coordinate TPRM reviews, assessments, and documentation; proactively monitor and report on renewals, supplier risks, working closely with direct leader and stakeholder to ensure ongoing compliance.

·       Contract Support: Assist with contract repository format, documentation of net-new, renewals, amendments, and tracking; ensure all contracts are carefully reviewed, processed, and stored in accordance with policy and deadlines.

Data Analysis, Reporting & Value Delivery

·       Reporting & Analytics: Develop dashboards and robust reporting to track KPIs such as vendor scorecards, engagement, usage-to-invoice validation, content and solution delivery rates, cost savings, and policy compliance.

·       Business Insights: Gather and analyze program usage and vendor data, providing draft summaries and insights to improve effectiveness, cost efficiency, or adoption.

·       Market Intelligence: Maintain current knowledge of G&D related market trends, pricing, and emerging learning solutions. Provide insights on vendor innovation, segmentation, compliance-oriented content, and requirements.

Process & Special Projects

·       Operational Alignment: Support targeted initiatives, such as pilot requests or platform/system migration, new vendor onboarding, and process automation to optimize service delivery to internal stakeholders.

·       Risk Mitigation & Compliance: Proactively document, track, and address any audit, compliance, and security concerns that arise during the vendor lifecycle; provide third-party risk reviews in partnership with direct leader and stakeholders.

·       Change & Innovation: Promote opportunities for leveraging automation, content formats, or delivery models to enhance G&D experience and business value.

Customer and Stakeholder Experience

·       Consultation & Education: Act as a trusted advisor to G&D stakeholders, enabling informed data selection of vendors and guiding business case process for requests.

·       Issue Resolution: Proactively manage and mediate vendor-stakeholder escalations to ensure quality outcomes and maintain positive relationships.

·       Communication Excellence: Tailor communications and reporting for G&D stakeholders, as appropriate.

Expected Outcomes & Example Tasks

·       Execution of vendor scorecards and data that directly link supplier performance to business and learner impact.

·       Smooth migration of vendor contracts to new content/technology repository platforms with minimal disruption.

·       Delivery of performance insights and quarterly business review data for vendor/supplier, supporting decision-making and spend optimization.

·       Rapid response and resolution of compliance-related issues in G&D sourcing or content delivery, renewals, and other process requirements.

How This Role Drives Impact in L&D

·       Elevates process experience and engagement through quality vendor solutions.

·       Accelerates adoption of innovative, digital, or compliance-related initiatives.

·       Contributes to organizational goals for accelerated skills development, profitable growth, performance excellence, and business transformation.

·       Optimizes budgets by proactively tracking spend, risk, and vendor contract value.

·       Build scalable, future-ready vendor ecosystems, supporting G&D’s mission.

Experience: 8 – 10 Years

Location: Hyderabad/Bengaluru

Work Timing: 11 a.m. – 8 p.m. (occasionally expected to work in a flexi-shift)

The team: Who you’ll work with

LDS is a powerhouse of designers who collaborates with stakeholders to create engaging and exciting learning experiences and solutions in various formats. By embracing Generative AI (GenAI), the team drives innovation and enhances efficiency, ensuring solutions are both cutting-edge and impactful. The team’s understanding of the Deloitte ecosystem and diverse skill sets helps them to provide end-to-end support for all phases of the design, development, and deployment of learning solutions, tailored to your specific business requirements. At LDS, it is the learner at the heart of the design process which enables them to build truly ‘learner-centric’ solutions that make an impact!

Qualifications & Competencies

Experience

·       Preferred experience in learning operations, data analytics, vendor management, or procurement within a professional services context, including exposure to G&D technologies and vendors.

Technical & Analytical Skills

·       Advanced proficiency in Excel, PowerPoint, SharePoint, and experience with G&D technology platforms and contract management databases.

·       Ability to create seamless reports, analyze vendor and learner data, and articulate business values that drive efficiencies and ensure compliance.

·       Demonstrated project management, prioritization, and problem-solving abilities.

Business and Interpersonal Skills

·       Experience cultivating strong stakeholder relationships to support complex business needs.

·       Exceptional verbal and written communication; adept at adjusting style for both business and technical audiences with internal stakeholders.

·       Strong ability to manage multiple priorities and complete projects in fast-paced environments.

Key Audiences & Stakeholder Touchpoints

·       Internal: G&D stakeholders, CoRe Procurement, Digital Enablement, TPRM, and other business unit leaders.

·       External: Representatives from Learning content and technology suppliers

NOTE: If you do not have formal qualifications but have equivalent experience please do still apply.

How you will grow

Deloitte Global inspires leaders at every level. We believe in investing in you, helping you embrace leadership opportunities at every step of your career, and helping you identify and hone your unique strengths. We encourage you to grow by providing formal and informal development programs, coaching and mentoring, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Deloitte’s Total Rewards program reflects our continued commitment to lead from the front in everything we do — that is why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being needs. We provide the benefits, competitive compensation, and recognition to help sustain your efforts in making an impact that matters.

Deloitte’s Global culture

At Deloitte, we expect results. Incredible—tangible—results. And Deloitte Global professionals play a unique role in delivering those results. We reach across disciplines and borders to serve our global organization. We are the engine of Deloitte. We develop and lead global strategies and provide programs and services that unite our network.

In Deloitte Global, everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take the risks necessary to make your mark. Deloitte Global supports our talented professionals in answering the question: What impact will you make?

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.