Deloitte | India Offices of the US

TA Operations Manager

TA Portfolio Leader

·       Act as a domain lead and functional expert for all the Talent Acquisition tools

• Maintain deep end-to-end domain expertise across each tool’s capabilities, workflows, configurations, integrations touchpoints, and release impacts.
• Define and maintain standard operating procedures (SOPs), configuration standards, and usage guidelines across the TA tool ecosystem.
• Partner with technical teams/Talent Acquisition Business/vendors to acquire full knowledge about enhancements, upgrades, and release cycles, including impact assessments and regression testing.
• Lead Regression Testing, Validation Testing, and partner very closely with Business & technology teams to

TA Business Support & Issue Resolution

• Serve as the primary functional point of contact for TA user support, including troubleshooting, triage, and resolution of tool issues.
• Provide hands-on support to TA teams facing technical challenges (workflow failures, permissions, data issues, configuration defects, automation breaks).
• Establish and manage an intake and prioritization process for service requests, incidents, and enhancements, balancing business urgency and risk.
• Drive root-cause analysis (RCA) and implement permanent fixes, not just workarounds.

Automation & Optimization

• Identify, design, and implement workflow automation to reduce manual effort and cycle time (e.g., routing, notifications, status automation, scheduling, templating).
• Maintain an automation/optimization backlog; quantify benefits (time saved, error reduction, improved candidate experience).

·       Standardize processes where possible while enabling configurable variations for different business needs.

Process & Experience Optimization

• Partner with Business Leaders to translate TA business needs into functional requirements and improved tool designs
• Continuously identify and deliver improvements that reduce manual work, improve data quality, and accelerate recruiting outcomes.
• Ensure consistent adoption by providing training, job aids, and enablement, and by monitoring usage and friction points.

Stakeholder & Vendor Management

• Act as a key liaison between TA operations, recruiters, coordinators, HR stakeholders, IT, and tool vendors.
• Manage vendor relationships for support and escalations; ensure adherence to service level expectations.
• Communicate system status, known issues, release notes, and changes to impacted stakeholders.

Governance, Risk, and Data Quality

• Support data integrity and reporting readiness by enforcing data standards and monitoring tool health/quality signals.
• Ensure controls around access, permissions, and workflow governance in partnership with HR/IT security teams.
• Participate in audit/support activities by maintaining configuration documentation and change logs.

People Leadership

• Lead and mentor an Admin support team.
• Provide direction on issue handling, knowledge management, and coverage planning for TA critical periods.

Preferred

• Experience leading support activities, Testing activities, Integrations champion among systems
• Strong exposure to TA portfolio
• Vendor management and contract/SLA exposure
• Bachelor’s/Post Graduation degree with 10+ years of relevant work experience

Experience – 10+years

Shift timings – 2PM to 11PM