Assistant Manager - TIS – Digital & Analytics Skills Lead — Skills Transformation (Solutions Workstream) - Hyderabad

Hyderabad, Telangana, India

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Position Summary

Assistant Manager - TIS – Digital & Analytics Skills Lead — Skills Transformation (Solutions Workstream)

Role summary


The USI D&A Skills Lead (CL4) executes core sustainment and Wave 2 implementation work within the Skills D&A portfolio—balancing day-to-day operational support with hands-on delivery across the implementation lifecycle.

This role fills a critical hands-on execution gap by: managing key sustainment responsibilities (ticket triage, system access, SkillsIQ administration, reporting); supporting process and reporting improvements to increase efficiency and service quality; supporting build, test, and cutover activities while independently driving assigned implementation deliverables; identifying and escalating risks across technology, scope, resources, and timeline; and partnering with Deloitte Consulting Services and DT to support alignment across implementation and sustainment.

Responsibilities

·       Work split: 50% sustainment (run) / 50% implementation (Skills Wave 2 work)

  • Execute key sustainment activities: analyze and triage tickets, administer system access requests, perform SkillsIQ (Eightfold) system administration, and administer Wave 1 sustainment reporting.
  • Support process improvement and evolution of the Skills support model, especially sustainment (operational) reporting.
  • Support monthly sustainment reporting for the Skills landscape (SkillsIQ and Skills Management Tool).
  • Partner with Deloitte Consulting Services and DT to support build, test, cutover, and sustainment planning activities.
  • Independently drive assigned deliverables across the implementation lifecycle.
  • Raise and escalate operational and implementation risks (technology, resourcing, scope, timeline).

Qualifications

  • Experience in operational support and/or implementation delivery for HR/talent/skills or adjacent systems and reporting.
  • Ability to manage tickets/requests, document work clearly, and execute repeatable operational processes.
  • Strong coordination skills across multiple teams (e.g., DT and Deloitte Consulting Services).
  • Comfort working across both run and change/implementation work.

Work Location – Hyderabad

Shift timings – 2pm to 11pm
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Requisition code: 340519