Deloitte | India Offices of the US

Senior Analyst - Deloitte USI BSO – Industry & Client portfolio Management (I&CPM) - Deloitte Support Services India Private Limited

The I&CPM closely works with the Industry and Service Line Client Portfolio Management leads from NSE to ensure day to day delivery of our strategic client programmes is consistently and accurately delivered. The team collaborates with the CPM leads, and leaders across industry, service line and other Growth pillars to ensure all client related aspects of our Growth strategy are supported and delivered.

The three key pillars of the I&CPM team role are to:

1. Enable and inform the prioritisation of our Firm’s resources

2. Help build and inform the best teams to serve our clients

3. Accelerate and enhance client conversations

thereby playing a critical role in supporting the activities and client interactions of our key client service teams, whilst supporting the industry leaders, their executive teams and the industry Clients & Industries teams in executing their client strategies and activities.

Work you’ll do

The key job responsibilities include the following:

Acting as an operational support for several key stakeholders across Alliances, offering crucial services to enable Alliance excellence across Deloitte NSE. The data specialist is expected to excel in supporting data-driven decision-making by empowering Alliance stakeholders with accurate reports and reporting tools, including dashboards and other overview, and proactively applies business and commercial acumen to advise leaders on Alliance-related decision-making. The individual will work with senior stakeholders and will be responsible for collecting, analysing and interpreting data sets to help us understand the landscape and designing and managing various pillar workstreams which contribute to the team’s achievements of its strategic objectives.

Alliance Reporting & Insight Development

• Alliance reporting: Drives all aspects of Alliance reporting with a focus on sales & pipeline and deriving key themes and insights to guide decision-making.

• Insight Development: Insights and trends which are in conjunction with business acumen and can be used to advise Stakeholders.

• Data Analysis & Visualisation: Leverage data analysis skills and tools (e.g., Excel, Power BI) to extract meaningful insights from various sources and present them in compelling dashboards and reports.

• Performance Measurement & Reporting: Develop and track key performance indicators (KPIs) to measure the success of alliance partnerships and provide regular performance reports to stakeholders.

Market Analysis and CRM Management

• Execute a range of alliance operations focused on data insights to drive Alliance partnership success.

• Salesforce CRM Management: Unlock the power of the CRM tool to support reporting and insights, develop and maintains dashboards, determine, and drive out best practice and to streamline operations and improve data accuracy.

• Market & Trend Analysis: Conduct in-depth analysis of market reports, industry trends, and competitor activities to identify opportunities and inform strategic recommendations.

Stakeholder Management and Delivery

• Responsible for the quality of deliverables executed from offshore, escalations, service continuity.

• Promote best practices and share knowledge among stakeholders both onshore and offshore.

• Ensure all production is done in compliant with the process guidelines and client specific guidelines.

• Coordinate with team members (if required by project) and ensure superior product quality and completion of ongoing projects within stipulated timelines.

• Ensure data confidentiality, integrity, and protection of company's intellectual property.

Other Key Responsibilities

• Process Improvement & Innovation: Continuously identify opportunities to streamline processes, enhance efficiency, and implement innovative solutions to optimize service delivery.

• Knowledge Sharing & Collaboration: Actively contribute to knowledge sharing within the team and with stakeholders, promoting best practices and supporting a collaborative work environment.

• Quality Assurance: Maintain a strong focus on quality, ensuring all deliverables meet established standards and stakeholder expectations.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM

The team

The Industry & Client portfolio Management (I&CPM) has been set up to create a new offshore capability to support the industry leads and business partners on industry strategy, reporting, planning and client programmes.

Qualifications

Required:

• Masters, PGDM / MBAs from Tier 2 institutes

• 4-6 years of experience in data analysis and insights; business research

• Strong stakeholder management skills are expected

• Strong business development capability with proven track record

• Strong understanding of business research methodologies and research databases

• Ability to synthesize qualitative and quantitative data quickly and draw meaningful insights

• Must demonstrate a methodical, analytical and clear approach to problems

• Flexibility to manage multiple complex projects in a fast-paced environment

• Ability to prioritise and manage own workload, escalating to Alliance Specialist Lead

• Ability to plan individual projects and take ownership of deliverables

• Ability to gather strategic market intelligence, regular market monitoring, company and competitor intelligence

• Exceptional attention to detail

• Master proficiency in MS applications, including PowerPoint, Excel, Word, Outlook

• Excellent Analytical & Data visualisation skills

• Excellent written and oral communication skills

• Understanding of business research methodologies and research databases such as Factiva, OneSource, Bloomberg etc.

• Able to work effectively with stakeholders in a matrix and multi-cultural organisation

• Experience of working with brand guidelines and templates

• Be organized and structured in the completion of tasks

Preferred:

• Prior experience with Power BI

• Salesforce CRM knowledge (ideally, but can be trained)

• Understanding of the Management Consulting environment (preferably, global/Middle East)

• Flair for creative problem solving, flexibility to manage multiple projects, and prioritisation

• Knowledge and working experience in other analysis tools like MS Access, MS Excel (macros), Tableau, R, and Python will be added advantage

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

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