Consulting QRM – Senior Analyst, Risk & Brand Protection (R&BP)
Grow as a product owner and analytics lead by owning enterprise tools (PowerBI), advancing automation and GenAI capabilities, and partnering with senior stakeholders on high‑impact, firmwide initiatives.
The team
Quality & Risk Management (QRM) supports the Technology & Transformation and Operate practice to provide advisory and management support services across various stages of the engagement lifecycle from sales to operate, promoting quality and risk standards including project delivery methods and tools to achieve delivery excellence.
Work you’ll do
As a Senior Analyst, you will focus on owning and evolving QRM’s Engagement Insight Tool and other Power BI reporting products. You’ll manage data refreshes, troubleshoot issues, enhance dashboards based on stakeholder feedback, and ensure metrics remain accurate, timely, and aligned with upstream system changes. You’ll also design and maintain Power Automate workflows to streamline recurring and ad‑hoc reporting, reducing manual effort and improving efficiency across Service Excellence reporting.
Beyond day‑to‑day reporting, you’ll act as a product and process owner supporting quarterly planning and Regulatory, Quality Risk and Reputation (RQRR) reporting, maintaining clear data definitions and governance, and partnering closely with Service Excellence leadership and cross‑functional teams. You’ll contribute to advanced and predictive analytics initiatives, provide technical guidance to users of analytics products, and continuously identify opportunities to improve data quality, scalability, and tooling, including leveraging GenAI where appropriate.
Deloitte in Canada
Deloitte LLP, one of Canada’s leading professional services firms, provides audit, tax, consulting, and financial advisory services to a wide range of Canadian and international clients. Deloitte LLP is the
Canadian member firm of Deloitte Touche Tohmatsu Limited, which is a network of member firms, each of which is a legally separate and independent entity. Deloitte Canada for more information
Qualifications Required:
- Strong proficiency with Microsoft Office (PowerPoint, Excel, and Word), with intermediate experience in Power BI and Power Automate.
- Experience owning or supporting enterprise-level Power BI dashboards, building automated reporting/workflow solutions, and delivering reporting in risk, quality, compliance, or operational excellence environments would be an advantage.
Role Expectations & Experience Required:
- Design, build, and maintain Power Automate workflows to support recurring and ad‑hoc Service Excellence reporting.
- Own the end‑to‑end management of QRM’s Engagement Insight Tool and other PowerBI reports, including data refreshes, debugging efforts, and incorporating continuous feedback.
- Support analytics‑driven initiatives leveraging Service Excellence data, including predictive and advanced analytics use cases.
- Identify opportunities to reduce manual effort and improve efficiency through automation and streamlined reporting processes.
- Maintain and update datasets on established cadences to ensure the accuracy, integrity, and timeliness of Service Excellence metrics.
- Ensure reporting remains current and aligned with changes resulting from firm‑wide system or tool rollouts that impact upstream data sources.
- Strong analytical skills with exceptional attention to detail and a focus on data quality
- Demonstrated ability to manage multiple priorities in an ambiguous, fast‑paced, and time‑sensitive environment.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical audiences.
- Lead quarterly planning and reporting activities, coordinating KPI inputs across functions to build the content required for RQRR reporting.
- Excellent team player, self-motivated and able to work autonomously, result-driven and good project management skills.
- Ability to manage ambiguity and adapt to business needs as it evolves.
Location: Hyderabad
Work Timings: 2 p.m. – 11 p.m.
How you will grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and
eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the
Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a
tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Disclaimer: Please note that this description is subject to change basis business / project requirements and at the discretion of the management.