GEN AI Catalyst – Demand Manager
We are seeking a highly skilled and experienced Demand Desk Manager. You will join a high performing team of QRS, ITS and other professionals committed to identifying and implementing innovative GenAI technologies to ensure that Deloitte remains the leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, legal and related services.
The Demand Desk Manager acts as the central point of contact for incoming demand submissions. They are responsible for ensuring a smooth and efficient intake process and conducting initial risk assessments to allow them to route the request to the appropriate team for further evaluation and action.
Work you’ll do
As a Demand Desk Manager, you must be highly organised and have an understanding of GenAI technologies and tools. Responsibilities include:
- Manage the intake of demand requests from across the different geos to ensure a consistent and efficient process.
- Develop and maintain an understanding of the initial GenAI risk assessment framework.
- Conduct initial risk assessments of submitted demands.
- Collaborate with demand requesters to gather any missing information required for a comprehensive assessment and to allow it to move along the use case lifecycle.
- Route demand requests to the appropriate teams e.g. QRS, ITS based on the nature and level of risk of the request.
- Maintain the GenAI Inventory to have a clear and accurate record of all submissions.
- Provide regular reporting and analysis on demand trends, risk profiles and the overall efficiency of the demand management process to the Head of GenAI Catalyst
- Contribute to the ongoing development and improvement of the GenAI Catalyst’s processes and procedures.
- Monitor and analyse GenAI demand desk performance metrics, identifying trends, areas for improvement, and opportunities to enhance efficiency and effectiveness with QRS, ITS and Business.
The Team
At Deloitte, you’ll be joining an innovative firm, working together to make positive change happen. In the UK, we are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
Essential
Essential skills and experience:
· Excels at managing a structured intake process, ensuring all requests are handled consistently, efficiently, and accurately.
· Skill in reviewing, improving and documenting processes to enhance efficiency and effectiveness.
· Ability to collaborate with stakeholders to ensure processes align with business and compliance requirements.
· Skill in coordinating with various stakeholders, including developers, architects, and IT operations.
· Proficiency in keeping up to date with emerging technologies, industry trends, and best practices.
· Excellent verbal communication skills to effectively collaborate with teams across the GenAI Catalyst.
· Ability to engage and collaborate with external stakeholders and teams that sit outside of the GenAI Catalyst to understand their request requirements.
· Skill in tailoring communication style and content to different audiences and levels of technical expertise.
Desirable:
· Experience in working with a geographically diverse virtual team.