SNOW FA - HYD - - 330226

Position Summary

As a ServiceNow Functional Analyst (AM), you will support the design, implementation, and continuous improvement of ServiceNow solutions across scoped applications, Human Resources Service Delivery (HRSD), and IT Service Management (ITSM). This role works closely with business stakeholders, developers, and project teams to translate business needs into functional requirements and help deliver scalable, user-focused solutions. The ideal candidate brings hands-on experience in requirements gathering, workshop facilitation, testing, documentation, and end-user enablement within ServiceNow environments.

Work you'll do

As a ServiceNow Functional Analyst on the ServiceNow team, you will be responsible for…

Gather, analyze, and document business requirements for scoped applications, HRSD, and ITSM processes in ServiceNow
Facilitate workshops with stakeholders to capture workflow requirements and define functional needs
Translate business requirements into functional specifications, user stories, and detailed documentation for development teams

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