ServiceNow (HRSD) – Senior Functional Analyst
Work you will do
As ServiceNow functional expert, you are the Subject Matter Expert in ITIL process implementation over ServiceNow and have a keen interest across the ServiceNow platform. You will support practitioners across Europe and work with colleagues in multiple locations.
To make most of this opportunity, we are looking for evidence of strong grip on the following skills:
- Product & Service Management – You are responsible for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required.
- Product Ownership – Understand what Agile is, be able to structure work in an Agile form; understand its artefacts and methodologies. Depth of knowledge required will depend based on which products you are working on.
Requisite Core Skills / Experience:
- Experience working in ServiceNow projects
- Capable of working in waterfall and agile methodologies.
Good to have skills:
Location: Hyderabad/Bangalore
Work hours: 11AM to 8PM
Qualifications
· Bachelor of Engineering/ Bachelor of Technology
· 6 to 8 years’ experience in Service Now Configuration
Your service line: Internal Services
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
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