Analyst – NOC (Network Operations Center) Engineer- Deloitte Support Services India Private Limited
The Monitoring & Control Function is accountable for the delivery of end to end infrastructure monitoring of NL member firm – including Server Monitoring, Application monitoring, Network monitoring and storage backup monitoring Services as well as Azure platforms underpinning SAP, Enterprise (IT) Services. It also provides technology support to the multiple service lines in NL IT, delivering monitoring solutions.
Work you’ll do
The Network Operations Center Engineer is responsible for monitoring entire NL IT datacenters and infrastructure devices & services in 24X7 working environment with rotational week offs. This includes working with multiple teams of NL IT such as Application services, platform, storage, network, SAP, ITSM who are responsible for delivering several services to clients. The Network Operations Center Engineer remit encompasses core monitoring services with the help of SCOM.
Reporting to the Monitoring & Control team manager, you will be expected to handle day-to-day operations during the allocated shift with enough knowledge on IT infrastructure.
Responsibilities
Strategic
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Exploring ways of improving processes and procedure to support our infrastructure
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NL IT Service management function engagements for quick resolutions
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Problem solving, critical & analytical skills while handling daily operational activities
Operational
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Monitoring the health of the infrastructure and ICT services of NL IT infrastructure
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Monitoring the performance and capacity of systems.
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Proactive and reactive escalation of potential disruptions in our IT services
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Detect, analyze and log events, errors and alarms concerning the infrastructure
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Investigate and resolve 1st level of Alerts and Incidents
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Analyze, identify trends, and come with possible solutions for bulk alerts.
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Registration of incidents/changes/requests in SNOW ticketing system and assigning to respective teams for resolutions
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Coordinating with Infra and other technical teams for alert resolutions and Major Incidents/outages.
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Capable to take ownership on day-to-day operational activities and issues.
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Coordinating and communicating in monthly maintenance window activities
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Contribute to the creation of technical working documents and procedures
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Share knowledge of new solutions with Monitoring and control team
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Regularly and efficiently handle the requests and incidents which enter out ticketing system
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Location: Hyderabad
Experience: 2 to 4 years
Work shift Timings: 24x7, 3 shifts, Rotational working Environment
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Morning shift (5:30 a.m. to 2:30 p.m. IST)
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Afternoon shift (02:00 p.m. to 11.00 IST)
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Night shift (09:00 pm to 06:00 a.m. IST)
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Rotational Week offs depending upon business requirements
Qualifications
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Bachelor of Engineering/ Bachelor of Technology
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2+ years’ experience in a similar role and Enterprise organisation.
Essential
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Exceptional communications skills, both written and verbal
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A strong track record of delivering continual service improvement
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Be able to communicate effectively, technical issues with technical and non-technical audience
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Knowledge of IT infrastructures, Infra Network and associated protocols such as TCP/IP and SNMP and system centre suite components (SCCM, SCVMM, SCOM DPM, FCM)
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Understanding of clustering, failover and High availability concepts.
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Knowledge and support (hands on) skills on Microsoft Windows 2016/2019/2022 server.
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Well acquainted with server/application monitoring through SCOM 2019/2022.
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Hands on knowledge on Infra Backup monitoring through System Center DPM.
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Knowledge on IIS, SharePoint, SQL DB/Availabilty groups and basic understanding of SAN and Data Center infrastructure.
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Basic understanding of cloud infrastructure such as Azure, AWS.
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Hands on knowledge on ServiceNow ticketing system for creating and managing Incidents, Problems, Changes
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A solid understanding of the ITIL framework
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Experience recording and maintaining incident & requests within a ticketing system
Good to have
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Understanding/Experience on Dynatrace, SolarWinds
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ITIL Certification
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Azure 900 certification
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MCSE certification, CCNA knowledge
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All round experience of infrastructure areas.
Recruiting tips
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