Business Support Assistant - HYD

Hyderabad, Telangana, India

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Position Summary

Business Applications Assistant(Associate Analyst) – USI Supporting Belgium Deloitte Accountancy - Deloitte Support Services India Private Limited (USI BSO NSE ITS)

Join the team which delivers appropriate support for Accountancy business applications for the Belgium member firm.

Work you’ll do

The key job responsibilities include the following:

You will strengthen our Business Applications Team. This team provides day-to-day practical support to our accountants, tax specialists and lawyers in the use of our 'business applications'.

  • As a help desk assistant, you are responsible for answering informative, functional and technical questions from our internal clients (accountants and tax specialists) regarding software applications via ServiceNow and/or by telephone. You analyse the problem and search for solutions, together with your colleagues if needed.
  • You provide support and follow-up of standard business processes, and you are involved in project follow-up.
  • You oversee uniform software use and enforce the use of internal guidelines.
  • You register reported problems, and you are co-responsible for taking initiatives to increase client satisfaction.
  • You assist in the quality control of internally developed tools and applications including testing so that our internal clients can perform their work correctly and on time.
  • as well as of our internal team guidelines.

While performing these different activities, you will gradually acquire a broad knowledge of our tools and applications.

The team

The Shared Services team at Hyderabad supports the Deloitte organization in Belgium with a wide variety of capabilities like financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

Required:

  • You are fluent in English, both written and by telephone.
  • You have a thorough knowledge of basic PC software, like Excel, Word, Outlook, Teams….
  • You can work independently, plan ahead and are flexible in adapting your schedule for urgent assignments.
  • You are solution and customer oriented, with great perseverance.
  • You are eager to learn, conscientious, stress resistant and have a positive attitude.
  • You are an initiator and a real team player.

Preferred:

  • You have an affinity with the Accountancy world.
  • Knowledge of ServiceNow, Exact Online and Silverfin is a plus.
  • Some help desk experience is a plus.

Languages

·       Fluent in English



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Requisition code: 314886