Employee Central Assistant Manager— Talent Services—Deloitte Support Services India Private Limited

The Deloitte Talent Services team is an exciting & challenging Talent Operations services team with a strong focus on service excellence and continuous improvement, where we strive to support and exceed expectations for all clients. This role provides operations support and specifically provides services to our clients. This role is responsible for the effective execution of Talent processes, maintenance, and data integrity of core talent data.

Work you will do

As a Talent Services - Employee Central Assistant Manager, you will be responsible for:

·       Leading and managing the employee central team, ensuring effective execution of Talent processes.

·       Acting as a functional expert in HR operations, especially employee lifecycle events, managing complex tasks, and providing guidance to the team.

·       Managing employee lifecycle projects in collaboration with onshore teams, sharing valuable insights on process and people situation to enable better decision making, and ensuring timely and successful execution.

·       Provide suggestions, implementation & testing support on SAP Successfactors (EC module) and ServiceNow

·       Managing KPIs effectively and driving changes

·       Should display strong client first mindset and proactively identifying and addressing business requirements & opportunities, raise potential issues/process pain points, escalating as necessary and suggesting suitable business solutions

·       Providing valuable proactive insights on resource allocation, process opportunities, and risks to Talent services lead to optimise team performance

·       Building and maintaining strong stakeholder relationships with onshore teams, offshore teams, and other member firms Talent colleagues

·       Overseeing people management activities, including regular check-ins, snapshots, and feedback collection.

·       Supporting Talent Services lead in driving operational excellence in team, Cross member firm collaborations and business development

·       Assistance in designing initiatives for team’s development in terms of quality, learning, engagement, impact and

building positive environment.

Work location: Hyderabad

Shift timings: 6.30 AM to 3.30 PM The team

The “Talent CoE” team at Hyderabad supports a wide variety of capabilities like payroll, HR Admin services, Resource Management support, Executive Admin and Global Mobility services. In addition, we have other sub-teams which provide services related to Talent Operations services and Excellence. Talent Services manages the life cycle and non-lifecycle transactions for the employees of client and ensures seamless employee experience from onboarding until exit.

Our goal is to embed a culture that focuses on what is important for our client and a priority for Deloitte. Such a culture empowers our people and gives them the capacity to act. It also reduces adverse outcomes and helps to cement our reputation for first-class service delivery.

Key skills required:

This role requires a high level of attention to detail, taking responsibility for multiple actions and activities within tight deadlines. The incumbent must maintain strict confidentiality with regard to the process. Key skills include:

·       Strong functional expertise in HR operations - Employee Life cycle events

·       Continuous learner and possess strong work ethics and sense of responsibility

·       Team management and development skills

·       Strong stakeholder management, with excellent interpersonal & communication skills

·       Planning, coordination, and execution skills to drive the projects & support to onshore teams and Talent services

·       Decisive and ability to work under pressure and adapt to change

·       Integrity and ability to identify quality issues and suggest controls

·       Proactive problem-solving and initiative-taking

·       Driver of change, display strategic, lateral & critical thinking

Qualifications required

·       Bachelor’s or Post Graduate degree with 7 to 10 years of relevant experience in HR Shared Services environment.

·       Strong end users Knowledge of SAP Success Factors EC module and ServiceNow (SNOW)

·       Experience of ServiceNow Ticketing tool and knowledge on request designing.

·       Preferred, if exposed to SNOW and SAP integrated systems and prior SME experience in system/process transitions projects

How you will grow

At Deloitte, we have invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.