Service Designer - HYD

We are seeking an experienced Service Designer to join our team. As an Innovation and Service Designer, you will be joining the UK Digital Services team within our Enabling Functions. Our purpose as a team is to engage with and co-create consumer-grade digital experiences for our own employees so that they feel supported and inspired by the firm. In this role, you will be responsible for driving the early phases of our product development lifecycle. You will shape and recommend new digital products and services that positively impact employees and deliver business value. You will also play a vital role in the design of service support models for our existing portfolio of digital products as they transition from MVP to scale. 

You will work alongside a talented team of Business Analysts, UX Designers, Product Managers, Solution Architects, Developers and Quality Engineers to shape, test and validate new products and services that are there to create a better experience for our 20,000+ Deloitte employees. Your approach will be agile and iterative, using Design Thinking to facilitate innovation and identify opportunities.

Responsibilities

• Establishing and refreshing the team’s opportunity roadmap based on research around employee needs, external trends and business priorities.
• Establishing relationships with the business community and partnering with key business stakeholders in the early discovery stages.
• Managing stakeholders; influencing and shaping stakeholders’ objectives. Working with senior leaders to support a future vision and priorities.
• You will be responsible to identify new opportunities. Qualifying, planning and executing a variety of research methodologies.
• Facilitating workshops (such as business ambition workshops, research playbacks, user journey, ideation workshops etc.) with business stakeholders, employees and colleagues.
• Plan and conduct research activities using various techniques.
• Analysing & synthesizing research into meaningful insights. Sharing employee needs through storytelling artefacts, including but not limited to journey maps, blueprints and personas.
• Working closely with the Product Manager in the ‘Solve’ phase to shape the product proposition, including the product vision, key objectives and MVP definition.
• Developing commercial models that clearly the cost/benefit that the solutions that we bring to life through our work.
• Managing the discovery process along with the PM and sharing progress with program leadership.
• Coaching junior members of the team as well as members of the organisation about the value of human-centered design.
  

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

·       Bachelor of Engineering/ Bachelor of Technology

Essential

·       Deep understanding of the design-thinking methodology and practical knowledge of human-centered design with total 10 Years of experience(5 Years of relevant experience)

·       Ability to plan, run and execute research autonomously.

·       Strong listening, leadership, communication and influencing skills.

·       Ability to work in a self-directed nature and navigate ambiguity.

·       Strategic thinker who is value-driven (outcomes over solutions)

·       Experience shaping a product vision and value proposition.

Desirable

·       Experience working in an Agile environment.

·       Commercial modelling to support business investment cases.

·       People management

·       Excellent oral and written communication skills.