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Position Summary

USI ServiceNow Solution Architect, Deputy Manager / Manager NSE Growth

We are seeking a highly skilled, experienced, and visionary ServiceNow Solution Architect. You will be responsible for ensuring all solution architectures in your purview are architecturally sound, fit for purpose and technically deliverable within the context of available people, process, and technology, actively supporting both the Bidding the Delivery processes.  

As a ServiceNow Solution Architect, you will be responsible for driving the adoption of ServiceNow solutions across NSE. You will bridge the gap between complex business needs and technical solutions by designing and delivering robust ServiceNow architectures that align with strategic objectives and enable transformative business outcomes.

Work you’ll do

In this role you will:

·       Lead the design and architecture of ServiceNow solutions, ensuring scalability, security, and best practices, supporting Sales and delivery team across the NSE regions.

·       Translate business requirements into technical solutions using ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).

·       Develop and maintain architectural blueprints, roadmaps, and documentation.

·       Collaborate with business stakeholders, IT teams, and project managers to gather requirements and define solution scope.

·       Present architectural solutions and recommendations to both technical and non-technical audiences.

·       Oversee ServiceNow configuration, customization, and integration efforts.

·      

·       Provide technical leadership to development teams, ensuring adherence to architectural standards.

·       Conduct code and design reviews to maintain quality and compliance.

·       Establish and enforce ServiceNow governance, standards, and best practices.

·       Stay current with ServiceNow releases and new features, advising on adoption and impact.

·       Mentor junior team members and provide guidance on ServiceNow development and architecture.

·       Lead knowledge transfer sessions and create technical documentation.

·       Have a passion for innovation and continuous improvement

·       Actively collaborating with the NSE Alliance leadership team and all the NSE Geographies and major stakeholders.

The Team 

 

At Deloitte, you’ll be joining a Deloitte NSE ServiceNow Team, working together to make positive changes happen. We are part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network.  

Location: Hyderabad / Bangalore

Work shift Timings: 11 AM to 8 PM

Qualifications

·       Bachelor of Engineering/ Bachelor of Technology

Essential

  • Bachelor’s degree in computer science, Information Systems, or related field (master’s preferred). 
  • 8–12 years of total professional experience with ServiceNow, including at least 4 years of hands-on experience working with the ServiceNow Architectural Design (such as Service Cloud, etc.). 
  • Experience creating architectural diagrams, technical documentation, and solution blueprints. 
  • Deep understanding of ServiceNow architecture, data model, and core platform capabilities. 
  • Hands-on experience with ServiceNow modules such as ITSM (Incident, Problem, Change, Request), ITOM, HRSD, CSM, Creator and others. 
  • Experience integrating ServiceNow with external 3rd party systems using REST/SOAP web services, MID Server, JDBC, LDAP, SSO, and other protocols. 
  • Proficiency in JavaScript, ServiceNow scripting, and configuration. 
  • Familiarity with ServiceNow governance, platform standards, and best practices. 
  • Familiarity with cross-platform workflows to unify data and logic across ServiceNow Applications 
  • Experience establishing and enforcing development and deployment standards 
  • ServiceNow certifications
    • Mandatory: Certified System Administrator, Certified Implementation Specialist, Certified Application Developer.
    • Optional: Certified Technical Architect  
  • Excellent communication, presentation, and stakeholder management skills. 
  • Ability to manage multiple projects and priorities in a fast-paced environment. 

Desirable:

·       Experience with Agile methodologies and project management. 

·       Knowledge of ITIL processes and frameworks. 

·       Demonstrated leadership in previous ServiceNow implementations 

·       Familiarity with AI technologies, within or externally to ServiceNow Solutions 
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse   learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 308456