Senior Analyst – BSA - Deloitte Support Services India Private Limited
Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.
Solutions Delivery Canada develops and maintains solutions built on varied technologies like Siebel, PeopleSoft Microsoft technologies, SAP, Hadoop, ETL, BI and Lotus Notes. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance.
Role Specific Responsibilities / Work you’ll do
- Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the products assigned.
- Possesses overall understanding of applicable business processes and workflows.
- Working with Engagement Manager/TDM in directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.
- Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality.
- Interfaces with clients to define and document requirements for a named set of custom developed or vendor software products.
- Collaborates with the Clients, Engagement Manager, Canada BA’s and PM’s in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements) and operational & support activities.
- Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs.
- Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
- Manages the Product Backlog for a Product, working with the Canada BA and Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
- Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements.
- Provides feedback and conducts Performance Evaluations of USI BA resources.
- Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects.
- Participates in reviews of plans associated with project execution.
- Responds proactively to both business and project issues and escalates appropriately.
- Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.
The team
EDC Canada is the Canada CIO’s IT department which manages an end-to-end portfolio of Canada business applications and technology infrastructure that supports business processes common to Deloitte Canada member firm.
Cutting Edge Technologies: At USI DT Canada MF, you will be part of an exciting journey that will keep you ahead of the curve. Be it our innovative delivery model for agile or our Communities of Practices, we are constantly investing in leading edge technologies to give our practitioners a world class experience. We have programs and projects spanning across a multitude of technologies and always abreast on evolving technologies and emerging industry leading practices such as agile.
Application Development and Solutions Delivery: Start from Architecture and User Experience and evolve into design, develop, transform, re-platform, or custom-build systems in complex business scenarios. We manage a portfolio of enterprise scale applications and solutions used by practitioners in Canada. Offerings include Custom Development, Packaged Application Development, Application Architecture and Testing Advisory Services. Technologies include Business Analytics, Business intelligence, Cloud Development, Mobile, .Net, SharePoint, SAP HANA, Manual, Automated, and Performance testing.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
Essential
- A Computer Science University degree and/or equivalent work experience
- A strong commitment to professional client service excellence
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Good verbal and written communications skills
- Excellent Analytical Skill
Technical Skills & Qualifications:
- Must have strong understanding of ITSM module.
- Good to have knowledge on other modules like HRSD, ITBM, CMDB, etc.
- Must have the knowledge on designing and documenting business processes and workflows in ServiceNow.
- Must have hands-on experience creating functional and technical specifications.
- Must have the ability to translate business requirements into ServiceNow solutions.
- Must have experience working with Agile boards in ServiceNow.
- Must have the ability to write user stories, acceptance criteria, and maintain product backlogs.
- Should be experienced in developing test cases and performing UAT (User Acceptance Testing)
- Must have the ability to understand the ServiceNow reports and dashboards.
- Must have experience with basic ServiceNow configurations (UI Actions, Notifications, Catalog Items)
- Must have in-depth understanding of ITIL processes, especially Change, Incident, and Problem Management
- Must have experience supporting release management and deployment activities.
- Must have in-depth knowledge of software development lifecycles including agile development and testing.
- Good to be CSA certified.
- Good to be a Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
- Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus).
- Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise-wide technology projects or initiatives.
- Excellent written and verbal communications, organization, analytical, planning and leadership skills.
- Strong management, communication, technical and remote collaboration skill are a must.
- Experience in dealing with multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.
- Ability to effectively conduct technical discussions directly with Project/Product management, and clients.
- Excellent team collaboration skills.
- Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).
- Proven analytical and problem-solving skills, demonstrate impact analysis, gap analysis and problem troubleshooting skills
- Well-versed with UML, Use-Cases, Data Modeling.
- Well-versed with Agile Methodology.
- Ability to effectively articulate ideas, solutions relevant to business and technology.
- Ability to adapt and learn quickly and execute seamlessly.
- Ability to status report, monitor progress and quality effectively, remain detail oriented at the same time understand the big-picture.