Everyone knows technology is the fastest changing industry in the world. We’re shaping our IT landscape by transforming how we deliver our IT change projects, and we need you to join us. You’ll build collaborative relationships in a team that brings together extremely talented individuals who have enjoyed long careers at Deloitte and many new people like you. Join them at this exciting time and you will be enjoying the kind of professional development where you can explore your potential.
Work you’ll do
The VDI Support engineer will be responsible for high availability of VDI systems, which add value to the business. This position requires excellent interpersonal and communication skills. You will communicate with team lead for operational delivery matters to align with the business and report to the Team Manager. Must be capable of working independently and collaboratively.
Responsibilities
USI Supporting BE DSI SEA Team
Monitoring health of Citrix eVDI on Azure Cloud with a focus on our Citrix eVDI environment.
Detect, analyze and log events, errors and alarms concerning our Citrix eVDI environment.
Proactive and reactive escalation of (potential) disruption in our IT services.
Works on Incident Task ticketing system to be handled by our 2nd line engineers
Develop analysis, trend reporting and service level reports for each service and product.
Participate in activities during the monthly maintenance window weekend.
18x5 shifts, as per the team rotation.
Acting as a bridge between our internal IT services and our datacenter provider.
Following up on incidents and escalations with our datacenter provider.
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Work shift Timings: Rotational Shifts: 7AM -4PM or 2PM to 11PM IST(Flexible)
Qualifications
· BE/B.Tech/MCA/MSc
· 4-6 years’ experience in a similar role and Enterprise organisation
Essential
Mandatory skills & experience
· Windows Server Administration: Hands-on experience administering Windows Server environments (e.g., user/group administration, patching, services, performance, basic security, troubleshooting).
· IT Service Management (ITSM) tools (e.g., ServiceNow): Practical experience creating and managing Incidents, Service Requests/Tickets, Problems, and Changes, including documentation and status updates.
· Citrix DaaS Administration: Experience administering Citrix Desktop as a Service (DaaS) environments (delivery groups, catalogs, policies, access, user troubleshooting).
· Citrix Monitor: Experience using Citrix monitoring/analytics to diagnose session performance, latency, resource constraints, and user-impacting issues.
· Windows Roaming Profiles (Non-Persistent VDI): Working knowledge of Windows roaming profile concepts and troubleshooting within non-persistent VDI environments (profile load/unload issues, data persistence, permissions, performance impacts).
· Citrix App Volumes (application layering): Experience administering and troubleshooting application layering/app attach solutions (e.g., Citrix App Volumes), including application delivery and user impact troubleshooting.
· SCCM (Microsoft Configuration Manager): Basic understanding of SCCM concepts (software deployment, patching, collections, endpoint troubleshooting; hands-on a plus).
· Troubleshooting: Strong problem isolation and resolution skills across infrastructure and end-user virtual desktop environments; able to work through ambiguous issues.
· Communication (English): Excellent written and verbal English communication (clear ticket updates, incident comms, stakeholder coordination).
· Teamwork: Proven ability to work effectively within a team environment; collaborative, dependable, and knowledge-sharing.
· Flexibility under pressure: Comfortable working in fast-paced environments, managing priorities, and supporting critical incidents as needed.
Good to have
· PowerCLI scripting
· Knowledge of Citrix AppVolumes
· Microsoft Azure Fundamentals AZ-900 Certification
· Microsoft Azure Administrator AZ- 104 Ceritification
· ITIL 4 Foundation Certification
· Citrix Certification
· Proven understanding of change management processes in a fully changed managed environment (ITIL).