Senior Analyst – Developer- ITS Automation CoE – Deloitte Support Services India Private Limited

The Automation CoE is a team within Information Technology Services servicing both internal and external facing business units for Deloitte USI.

·       Work as a Developer in Senior Analyst role for the ITS Automation Team and support Automation CoE with automation/RPA solutions to existing business processes.

·       Manage the build, test and deploy life cycle.

·       Work with Automation Portfolio Manager and Business Champions to develop POCs, Chatbots, Console applications.

·       Preparation and facilitation of user acceptance testing.

·       Consistently ensuring deliverables meet stakeholders’ expectations directly or via team members.

·       Applying critical reasoning to define and manage requirements, review, refine and present solutions, issues, risks and implement corrective action with stakeholders in a collaborative manner.

·       Consults experts to develop innovative approaches to complex issues.

·       Developing effective working relationships with consultants, senior consultants & superiors in ITS, Deloitte practitioners and external parties such as vendors where required.

·       Leveraging agile project delivery experience to influence project planning and delivery to achieve project goals.

·       Demonstrate the ability to independently deliver without significant senior support/escalation.

·       Builds rapport with senior stakeholders to continually broaden and strengthen relationships.

·       Presence and confidence when presenting to senior stakeholders.

·       Drive and contribute to a positive and constructive culture.

·       Knowledge sharing and implementing opportunities for improvement from lessons learnt activities.

Work Location: Hyderabad

Shift Timings: 06.30 AM to 03.30 PM

Qualifications

Technical Skills

Power Platform & Microsoft Technologies

• Minimum 2 years of experience with Power Platform (e.g., Power Apps, Power Automate).
• Minimum 1 year of experience with Microsoft Copilot (preferred).

Development Experience:

• Minimum 2 years of development experience using .NET Framework (C#, .NET).
• Strong understanding of .NET Core-based Web APIs.
• Experience with Web Services (REST, SOAP), JSON, and XML.
• Proficiency in writing SQL, including stored procedures, functions, triggers, and complex queries.
• Experience writing interfaces and third-party system integrations (desirable).
• Knowledge of multiple programming languages

Azure Services:

• Basic familiarity with Azure services such as:
• Azure Functions
• Logic Apps
• Azure SQL Database
• Azure Cognitive Services
• Hands-on experience with one or more of the above services.

Intelligent Automation & AI:

• Experience designing and implementing chatbots (preferred).
• Desirable knowledge of Robotic Process Automation (RPA) technologies.
• Exposure to AI-powered tools such as Microsoft Copilot (reiterated from above).

Additional Technical Skills:

• Experience in designing and implementing and managing chatbots.
• Desirable experience in writing interfaces and third-party integrations.
• Desirable knowledge of RPA technologies and Cloud Services (PaaS).
• Experience working with data (mapping, transformation) including understanding complex relationships and business rules.
• Strong OOPS concepts.

Analytical and Problem-Solving Skills

• Strong analytical, problem-solving, and time management skills.
• Innovative problem-solver with the ability to quickly grasp customer requirements and understand how their needs fit into Value Creed offerings.
• Strong attention to detail and analytical skills.
• Ability to work through ambiguous situations.

Communication and Teamwork

• Excellent communication skills, both written and verbal.
• Ability to present technical details to non-technical audiences.
• Ability to work in a team environment and adapt to fast-paced environments.
• Recognizing when to escalate appropriately and to the right people.
• Strong in Communication (Oral and Written).

Project Management and Methodologies

• Experience with agile methodologies and waterfall project delivery approaches.
• Proven experience and skills in technical/business analysis using both waterfall and agile project delivery approaches.
• Experience with agile project delivery methodologies.

Self-Management

• Excellent experience working in Application Development, Quality, and Automation teams.
• Proactive, driven, and self-motivated individual who can work autonomously and collaboratively.
• Self-motivated, able to work independently, and able to take initiative with minimal supervision.
• Ability to multitask in a fast-paced environment and prioritize the most critical tasks.
• Superior time and work/task management skills.
• Being a self-starter, ability to work well in a team and autonomously.

Additional Responsibilities

• Enhance existing systems by analyzing business objectives, preparing an action plan, and identifying areas for modification and improvement.
• Create technical specifications and test plans.