Workstation Services (WS) Manager/Executive Manager, Windows & Linux Endpoint Engineering
Deloitte Technology & Infrastructure (T&I) is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
Deloitte Technology works at the forefront of technological development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
This Manager/Executive Manager will lead and participate in the architecture and engineering efforts for end-user platform solutions for the Deloitte US firms. They will ensure the delivery of these solutions with minimal impact on end-users and further support our goal of technology eminence.
Work Location: Hyderabad
In this role, you will:
• • Deliver an optimized productivity platform and exceptional digital experience (Desktop/laptop hardware configuration, OS platform upgrades, productivity software & hardware solutions, end-user management, client software deployment & imaging design and engineering.)
• • Be responsible for delivering a highly optimized, stable and productive workstation experience.
• • Understand the business environment, customer needs and anticipate future technological demands.
• • You will also manage vendor relationships to troubleshoot issues and provide support and service to end users.
• • Protect the desktop environment by evaluating and determining how to react to security alerts, vulnerabilities, and industry risks.
• • Leverage advanced workstation analytics, develop proactive solutions, and ensure comprehensive compliance using multiple enablement systems and tools.
• • Enforce service levels and service offerings for end-user computing, including technology platforms, distribution, and deployment. You will approve and enforce processes and procedures for end user software technology platforms, distribution, and deployment.
• • Provide Endpoint solutions to meet client/business requirements, coordinate testing, and production deployment of solutions.
Required Skills
Windows Administration
• Experience should involve reviewing and running software installs and system configurations, deploying software and policies, creating & testing scripts, troubleshooting and use of deployment/management systems within an end user environment.
• This role also requires experience in creation & review of documentation and processes and proven capabilities in technical writing
• Advanced knowledge of Windows endpoints os architecture including life cycle management and root cause analysis using advanced diagnostic tools such as Windows Sysinternals Suite etc.
• Understanding of systems-based management/monitoring/endpoint protection software such as SCCM, Privilege Management and Nexthink.
• Understanding of how Group Policy and Preferences work in OS environments.
• Knowledge and understanding of virtual workstation environments.
• Knowledge of Scripting and Packaging Languages (Primarily PowerShell, additional knowledge of other scripting like SQL will be helpful).
• Advance knowledge of vulnerability remediation for windows endpoint environment with exposure to tools like Qualys, PatchMyPC.
• Experience on os hardening best practices for windows environment.
Linux Administration
• Understanding of the workstation imaging process and how it is implemented in domain & modern managed environments.
• Subject Matter Expert(L3) in Ubuntu 22.04 or higher OS versions.
• Experienced in thin OS administration & engineering like Dell Wyse, HP ThinPro & IGEL.
• Excellent BASH, SHELL & PYTHON scripting experience.
• Experienced in OS customization/application packaging with Ubuntu 22.04 or higher versions.
• Knowledge of Ubuntu OS deployment in a BigFix, Landscape, HPDM/HPCEM management environment.
• Expert in Ubuntu OS terminal commands.
• Knowledge of benchmarking standards for Linux OS with expertise in BIS benchmarking for Ubuntu.
• Expertise in vulnerability management & remediation in a linux endpoints environment. • Substantial experience with problem solving in large enterprise complex endpoint infrastructure environments, with a focus on ensuring a positive end user experience.
• • Familiarity with cloud-based solutions.
• • Good understanding of hardware evaluation process & proactive market research for latest technologies that help in meeting/exceeding business requirements & fuel continuous improvement in the environment.
Qualifications
• Bachelor’s/master’s in computer science with 10-12 years of experience in a technical IT role with 7-9 years of relevant experience
• Advance PowerShell, SQL, Shell/BASH query writing is must. • Good understanding of hardware evaluation process & proactive market research for latest technologies that help in meeting/exceeding business requirements & fuel continuous improvement in the environment is required.
• Ability to both work independently and with a team
• Ability to prioritize and work on multiple projects in parallel
• Strong collaboration skills to work with multiple team members towards development objectives
• Demonstrate competencies based upon prior projects, sharing methodology and frameworks used
• Strong problem-solving skills with limited oversight
• Hands-on experience with ticketing tools like ServiceNow is a must
• Excellent documentation skill with expertise in technical documentation [Configuration, Process flows, Knowledge Management] & presentation skills. • Knowledge of Active Directory/Intune & domain architecture.
• • Excellent verbal and written communication skills and ability to collaborate, share the workload, and provide direction to team resources.
• • Collaborative, self-starter with the ability to manage multiple projects and changing priorities in a fast-paced environment.
• Proven track record of leading a team of technical SMEs and projects.
• Ability to provide strategic guidance to juniors on projects & deliverables.
• Responsible for performance management for the team.
• Strong Business Acumen (ability to articulate how a particular architectural solution aligns with business goals)
Basic understanding of below Technologies is desirable
• • Networking knowledge, including LANs, WANs, Routers, VLANs, VPNs, Wi-Fi.
• Desktop/laptop/thin clients/zero clients hardware configurations experience. • Detailed knowledge of Microsoft Office 365/ProPlus.
• Cloud VMs administration (Windows & Linux), golden image creation, AVD & AWS hands-on experience.
• Data Analytics using a multitude of data sources.
• Knowledge of Power tools.
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.