Infrastructure Operations center(IOC)- Senior analyst- Hyderabad

Hyderabad, Telangana, India

Back to search results
Back to search results

Position Summary

USI T&I – Senior Analyst – Infrastructure Operations Center - Deloitte Support Services India Private Limited

Work you’ll do

Responsibilities

As a team member, you will be accountable for, but not limited to the responsibilities below.

Operational 

·       Preemptive Monitoring of SolarWinds, Dynatrace, HP OneView and action as per standard operating procedures

·       Handle incident management, monitoring, tracking and ensure Problem management by applying root cause analysis

·       Work on Agent remediation tasks pertaining to SCCM Client/Qualys/Splunk

·       Manage Windows and Linux Server Patching and security compliance

·       Monitoring and resolving Cohesity and Veeam backup solutions

·       Coordinating with Vendor’s in resolving Physical Server and Network issues

·       Support and manage Virtual Machine through vSphere Client and Hyper-V

·       Troubleshooting Database Server (MSSQL) alerts

·       Monitoring and troubleshoot AudioVideo equipment alerts

·       Serve as a single point of contact (SPOC) for the allocated teams/functions

·       Review the documentations/KB articles periodically and update necessary changes

·       Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers

·       Contribute to the automation of the repetitive processes by way of Innovation

·       Handling the escalation of issues during a shift and keeping the necessary stakeholders informed

·       Create RFC’s and actively represent in the CAB calls

·       Co-ordinate and be a part of the maintenance, upgrades, and server OS patching

·       Participate and bring key discussion aspects in weekly team meetings

Technical Responsibilities: 

·       Ensuring the infrastructure availability through use of proactive monitoring tools like Dynatrace, SolarWinds, XIO etc

·       Manage and Monitor alerts from various tools:

o    HP One View

o    IT Expert Monitoring Cloud

o    Nasuni

o    Backup – Veeam/Cohesity

·       Review and update the documentations/KB articles

·       Handle Incident management within defined SLA’s

·       Prioritize effectively and work on major issues with a sense of urgency

·       Assigning daily tasks to the team members

·       Prepare and share various IT infrastructure reports

·       Support stakeholders during improvements, upgrades, and other maintenance activities as recommended and scheduled

·       Coordinate with vendors to resolve physical server and network issues

·       Identity process gaps and share best practices with the Manager following a consulting approach

·       Use Automation to reduce manual efforts of repetitive tasks

Education: Bachelor’s Degree.

Experience: 3.7 - 5 years of proficient experience with Network/Server monitoring in an ITIL environment with knowledge and awareness of Servers, Network Routers/Switches/Firewalls, DNS and DHCP and Security Patching

                   

Work Location: Hyderabad

Shift Timings: 24*7 in Rotational shifts
Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. 
Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.
Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 323855