Manager/Executive Manager – USI Offshore Delivery Center Solution Architect
<put link>
The role of the USI Offshore Delivery Center (ODC) Solution Architect is to provide
leadership towards design and expansion solutions for USI based Offshore Delivery Centres.
ODCs are secure spaces of work, which help connect professionals based in US India offices
to client premises on secure networks with client specified security controls.
The role will provide oversight to demand shaping along with ODC Account Management
team, be an overall solutioning architect for ODCs across technology teams, derive
interdependencies with enabling areas and have a vision for ODCs designing at enterprise
level. The architect will represent ODC solution to Clients, manage design and solution
interactions across technology teams, participate in audits, and plan roadmap for service
offering enhancements, as part of the larger USI Technology and Infrastructure
organization.
The USI Technology & Infrastructure (T&I) teams is a 200+ member team that provides
support to Deloitte’s businesses on various technologies & tools as an Enabling Areas function.
The US-India T&I teams consist of highly skilled technical groups that provide service and
support in areas like Network and Telecom, Audio Visual Hybrid Technology solutions, Cloud
Managed Services, and Communication and Collaboration services among other technology
needs of the firm. The group provides the business with core world class technology
infrastructure enabling them to collaborate, develop and design solutions for clients.
The person will report directly to the Deloitte USI T&I ODC Delivery leader, and will work
closely with the USI business leaders and various enabling area leaders to execute critical
Offshore Delivery Center service delivery and efficiencies across US India offices.
Responsibilities
• In this role, the leader will work with the technology service delivery leader and
contribute to the strategic direction and vision to the ODC service offering. Owning the
coordination and delivery of technical input to proposals, RFP responses and bids.
• The leader will be responsible for aligning with Business, Cyber, Account Manager,
SMEs on initial high level feasibility study and review inputs from MSA/SOW, represent
Deloitte in technical discussions and white board sessions in client meetings that may
include participation from business, Deloitte SMEs, Cyber and Client IT teams on
detailed requirement gathering and overall solution designing.
• Sign-off on the final proposed solution with customer. Revise the solution based on
customer feedback.
• Oversee solution implementation, work with engineering team to define best practices
and processes as appropriate to support the entire ODC lifecycle – Plan, Build, Deploy,
and Operate. Provide quality assurance for solutions developed by technology teams.
• Create necessary project documentation and transfer operation manuals. Review
project documents / signoff for project closure.
• Drive existing teams, train, and nurture high level support teams to enable continuous
IT improvement in the domain including transformation of services, and maturing
services and scaling
• Demonstrate understanding of Compliance, Automation and Analytics, including
developing dashboards (Power BI & Tableau), defining of KPIs, managing stakeholders
etc.
• Provide architectural guidance and recommend infrastructure solutions for recurring
and/or ongoing production incidents affecting Business.
• Capacity planning of ODC infrastructure needs.
• Work closely with the internal operations team and hardware suppliers for solutioning
and streamlined deliveries
• Meets regularly with Business stakeholders, work with the ODC Account Management
team to address business needs and manage expectations, Architect new ODC
solutions or re-architect existing solutions.
Skills / Experience
Business Skills:
§ 10 to 15+ years of Information Technology management experience with 10+
years in a technology leadership and functional lead roles. Additional expertise in
Financial Management, Lease & Asset Management, IT audit, IT compliance &
regulatory experience (among others) is preferred.
§ Competitive edge and good understanding of the IT infrastructure services and
technologies. Must have grown his/her career with one or more of the IT
Infrastructure technology domains such as Network or Cloud or Data Center
technologies etc. Relevant technical certifications are an added advantage
§ Strong understanding of enterprise-level (IT infrastructure) technology
management concepts, principles, and practices.
§ Proven ability to establish and implement an IT Service Management strategy, IT
Governance strategy, IT Operations in a large global organization
§ A proven background in recruiting, leading & nurturing global IT Infrastructure
teams
§ Exceptional analytical and problem-solving abilities of complex IT trouble-shooting
issues
§ Must be able to measure and analyze productivity and effectiveness across all areas
of Technology service delivery.
Leadership Skills:
§ The candidate must be a proven self-starter, able to exercise independent
thinking, be able to successfully juggle multiple initiatives and priorities, be
comfortable with aggressive deliverable timelines, working in a fast-paced
environment and working up, down and across the organization.
§ Proven track record of managing large global teams through people in complex
environments and challenging issues
§ In-depth understanding of performance management, organization structure and
culture
§ Demonstrable leadership skills in a team setting where team members are not
direct reports and spread across multiple geographies
§ Ability to make an immediate impact in a fast-paced environment with multiple
and changing priorities
§ Proven ability to drive change through collaboration and influence
§ Communication Skills:
§ Ability to shape the culture of the organization in a positive direction
§ Strong negotiation and consensus building skills are required
§ Excellent presentation skills especially to Executive audiences
§ Strong interpersonal skills; Must be a Leader of People, Technology and Processes
§ Ability to comfortably interact & communicate with all levels of the organization
§ Impeccable managerial skills enabling him/her to collaborate and be influential
at all levels combined with being comfortable providing strategic and tactical
advice to executive staff
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals
can grow. We want all our people to develop in their own way, playing to their own strengths
as they hone their leadership skills. And, as a part of our efforts, we provide our professionals
with a variety of learning and networking opportunities— including exposure to leaders,
sponsors, coaches, and challenging assignments—to help accelerate their careers along the
way. No two people learn in the same way. So, we provide a range of resources including live
classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our
state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the
Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our
commitment to our people’s growth and development. Explore DU: The Leadership Center in
India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and
offer employees a broad range of benefits. Learn more about what working at Deloitte can
mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to
make daily choices that can help them to be healthy, centered, confident, and aware. We
offer well-being programs and are continuously looking for new ways to maintain a culture
that is inclusive, invites authenticity, leverages our diversity, and where our people excel and
lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we
are and extends to relationships with our clients, our people, and our communities. We believe
that business has the power to inspire and transform. We focus on education, giving, skill?based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Deloitte’s impact on the world.
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To
help you with your interview, we suggest that you do your research: know some background
about the organization and the business area you’re applying to. Check out recruiting tips
from Deloitte professionals.
As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.
Please see www.deloitte.com/us/about for a detailed description of the legal structure of
Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under
the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin, age, disability or protected
veteran status, or any other legally protected basis, in accordance with applicable law.
Our purpose
Our people and culture
Professional development
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips