Systems Administrator, Access & Identity Management - Deloitte Support Services India Private Limited

Career Level – L3- Professional

Work you’ll do

This role requires someone who understands the administration of user access and security profiles across applications and systems in a corporate environment, security policies, and audit controls. Administrators are also responsible for reporting and investigating exceptions, testing and maintaining access controls, and supporting the business and IT staff for security-related identity and access issues. May serve internal or external clients.

Responsibilities: 

·       Managing/creating user accounts as per the approved access request form.

·       Troubleshooting user access issues and escalating to the required team as per process.

·       Creating and managing Security groups.

·       Should have knowledge on creating Shared Mailboxes & Distribution groups.

·       Represent Access Services Team and/or AD Administration Team on related projects.

·       Must be able to gain familiarity and understanding with the following technologies: Web based applications, VPN, Exchange, Active Directory, and the Power-shell.

·       Knowledge on Service-Now administration.

·       Hands-on experience in troubleshooting (advanced level) issues related to User access in different Domains.

·       Advanced level of understanding in analyzing system event logs, performance issues.

·       Work allocation to staff based on priority and urgency (while acting as SLA).

·       Identify process gap’s and take initiatives for process refinement.

·       Strong knowledge on Power-shell scripting.

·       Knowledge on Service-Now or any ticketing tools

Qualifications:

·       Education requirements: B.E, B.Tech, M.C.A, Graduation degree with 3-7 years of relevant work experience.

Experience:

• Minimum 4 years of experience or training in computer security, auditing of user accounts, elevated accounts, and access management.
• Require a basic understanding of access administration and the ability to pick up other technologies and their related security procedures quickly.

Required Specific Skills:

·       Ability to analyze user request forms to determine the appropriateness of the request.

·       Proven teamwork qualities with emphasis on customer service, team building, and strength-based teams.

·       Strong organizational skills and ability to multitask under pressure and project deadlines.

·       Ability to troubleshoot user access problems and determine appropriate corrective action.

·       Ability to view incidents and problems from a customer perspective and take initiative to represent the customer when working with other teams toward a resolution.

·       Good Cross team collaborative techniques

·       Drive Technical Assistance and Root cause analysis calls.

·       Intermediate understanding of Application, Server, and Network Infrastructure.

·       Knowledge/Skill on Azure Active Directory.

Required Technical Skills: 

·       Experience with Enterprise directory services (Active Directory)

·       Experience with Power-shell script.

·       Intermediate MS Office/Outlook.

·       Experience with Active Directory and SharePoint preferred.

·       Knowledge on Azure Active Directory.

Certification:

·       MCSE Certification (Server Infrastructure \ SharePoint \ Messaging).

·       ITIL Intermediate (Service Operations, Service Transition & CSI)